Summary
Overview
Work History
Education
Skills
Timeline
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Tammy Shelton

Athens,GA

Summary

I am a hard working, honest individual. Througout my career, I have developed a reputation for being a problem-solver and effective communicator, with a keen eye for detail and the ability to work under pressure. I have experience leading teams and coordinating tasks to ensure successful outcomes.

Overview

18
18
years of professional experience

Work History

Benefit Verification Specialist

Smiths Dental Care
10.2020 - 04.2023
  • Provided exceptional customer service by addressing patient concerns regarding coverage and out-of-pocket expenses.
  • Managed high-volume caseloads while maintaining strict deadlines for completing benefit verifications and authorizations.
  • Ensured compliance with HIPAA regulations during all aspects of the benefit verification process, protecting patient privacy.
  • Improved patient satisfaction by accurately verifying benefits and providing timely responses to inquiries.
  • Reduced claim denials with thorough insurance eligibility assessments prior to service provision.
  • Increased accuracy in data entry through meticulous attention to detail when inputting patient demographics and insurance information into the system.
  • Maintained up-to-date knowledge of insurance regulations, enabling accurate benefit verifications for various plans.

Front Office Coordinator

Stewart Clinic Chiropractic
09.2015 - 10.2020
  • Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
  • Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
  • Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
  • Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
  • Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
  • Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
  • Enhanced patient experience by managing front office operations efficiently and professionally.
  • Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
  • Participated in staff meetings and training sessions to stay current on industry best practices and improve overall performance.
  • Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Collect patient and client documents and information upon referral.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.

Front Office Manager

Five County Foot Care
10.2013 - 09.2015
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
  • Scheduled all surgeries
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.

Multi-Unit Manger

Palm Beach Tan
01.2005 - 10.2013
  • Increased overall efficiency by streamlining operations and implementing standardized processes across multiple units.
  • Enhanced employee satisfaction through the development of comprehensive training programs and performance evaluations.
  • Boosted sales performance by identifying growth opportunities and implementing targeted marketing strategies.
  • Improved customer experience across all locations by conducting regular audits, analyzing feedback, and addressing areas for improvement.
  • Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
  • Managed financial aspects of multiple units, ensuring optimal cost control and revenue generation strategies were in place.
  • Collaborated with cross-functional teams to drive continuous improvement initiatives throughout all locations.
  • Launched new products and services successfully across all units, leading to increased market share in competitive industry sectors.

Education

Associates - Business And Accounting

Athens Technical College
Athens, GA
06.2003

Skills

  • Insurance Verification
  • HIPAA Compliance
  • Follow-up skills
  • Microsoft Office
  • Claims Processing
  • New employee enrollment
  • Benefits Explanation
  • Relationship Building
  • New employee orientations
  • Written and oral communication
  • Documentation And Reporting
  • Payroll coordination
  • Employee Relations
  • Termination Procedures
  • Benefits Administration
  • Verbal and written communication
  • Attention to Detail
  • Effective Communication
  • Multitasking Abilities
  • Self Motivation
  • Excellent Communication
  • Organizational Skills

Timeline

Benefit Verification Specialist

Smiths Dental Care
10.2020 - 04.2023

Front Office Coordinator

Stewart Clinic Chiropractic
09.2015 - 10.2020

Front Office Manager

Five County Foot Care
10.2013 - 09.2015

Multi-Unit Manger

Palm Beach Tan
01.2005 - 10.2013

Associates - Business And Accounting

Athens Technical College

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Tammy Shelton