Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Shideler

Valparaiso,IN

Summary

Results-oriented Business Manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Productive Business Manager bringing 33 years of office administration, payroll calculations, simple IRA contributions and billing services. Well-versed in performing effectively across diverse industries, including restaurant and retail. Proven success in identifying process improvements to optimize efficiency and billing accuracy. Dedicated to implementing initiatives to reduce costs and cultivate quality customer care.

Overview

35
35
years of professional experience

Work History

Assistant Membership Director

Valparaiso YMCA
Valparaiso, IN
11.2022 - Current
  • Maintained accurate records of member contact information, payment history and other relevant data in database systems.
  • Managed the recruitment process of new members, including creating job postings, conducting interviews, and onboarding new members.
  • Provided support to existing members by responding promptly to inquiries or complaints via email or telephone.
  • Analyzed membership statistics on a regular basis to measure the effectiveness of outreach efforts and make necessary adjustments accordingly.
  • Assisted with developing annual budgets for membership related expenses such as events, marketing materials.
  • Collaborated with internal departments such as marketing, finance and operations on projects related to membership growth initiatives.
  • Established relationships with outside organizations that could provide additional resources or services for our members.
  • Drafted reports summarizing progress towards goals set forth in the organization's strategic plan relating to membership growth.
  • Engaged with existing members through one-on-one conversations at events or over the phone in order to strengthen relationships.
  • Facilitated communication between different departments within the organization regarding any changes made to policies or procedures that affect members.
  • Implemented processes designed to improve overall customer experience when interacting with our organization's staff or services.
  • Resolved customer complaints regarding sales and service.
  • Coached, developed and motivated team to achieve revenue goals.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Directed and coordinated products, services and sales activities.
  • Supported sales team members to drive growth and development.
  • Determined price schedules and discount rates.

Director of Operations

TW INC
Valparaiso, IN
07.1989 - 09.2022
  • Established operational guidelines and identified opportunities for improvement.
  • Maintained appropriate and accurate records of business communications and transaction flow.
  • Organized and oversaw work schedules of departmental managers.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Recognized employees for demonstrating excellent service resulting in increased company morale.
  • Managed the recruitment process of new members, including creating job postings, conducting interviews, and onboarding new members.
  • Provided support to existing members by responding promptly to inquiries or complaints via email or telephone.
  • Analyzed membership statistics on a regular basis to measure the effectiveness of outreach efforts and make necessary adjustments accordingly.
  • Assisted with developing annual budgets for membership related expenses such as events, marketing materials.
  • Collaborated with internal departments such as marketing, finance and operations on projects related to membership growth initiatives.
  • Established relationships with outside organizations that could provide additional resources or services for our members.
  • Drafted reports summarizing progress towards goals set forth in the organization's strategic plan relating to membership growth.
  • Engaged with existing members through one-on-one conversations at events or over the phone in order to strengthen relationships.
  • Facilitated communication between different departments within the organization regarding any changes made to policies or procedures that affect members.
  • Implemented processes designed to improve overall customer experience when interacting with our organization's staff or services.
  • Resolved customer complaints regarding sales and service.
  • Coached, developed and motivated team to achieve revenue goals.
  • Determined price schedules and discount rates.

Medical Receptionist

Franciscan Physician Network
Chesterton, IN
06.1989 - 06.1992
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Straightened up waiting room to maintain neat and organized space.

Education

Bachelor of Arts - Elementary Education

Purdue University Calumet
Hammond, IN
01.2010

Skills

  • Leadership Training
  • Operations Oversight
  • Administrative Management
  • Policy Development and Enforcement
  • Recruitment and Hiring
  • Hiring and Onboarding
  • Staff Development
  • Records Organization and Management
  • Staff Scheduling
  • Finance and Accounting Oversight
  • Business Leadership
  • Decision Making
  • Employee Motivation
  • Financial Statement Review
  • Training Management
  • Human Resources Oversight
  • Customer Service Management
  • Performance Evaluation and Monitoring
  • Team Leadership

Timeline

Assistant Membership Director

Valparaiso YMCA
11.2022 - Current

Director of Operations

TW INC
07.1989 - 09.2022

Medical Receptionist

Franciscan Physician Network
06.1989 - 06.1992

Bachelor of Arts - Elementary Education

Purdue University Calumet

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Tammy Shideler