Tammy Shiflett
Gloucester,VA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and a productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Administrative and Office Specialist III
Department Of Motor Vehicles
02.2022 - Current
- Performs management level functions to include opening and closing of Center in the absence of management staff.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Reduced errors in data entry tasks by meticulously reviewing documents and cross-referencing information.
- Provided exceptional support during peak periods, regularly prioritizing tasks based on urgency while maintaining attention to detail.
- Maintained an organized workplace environment by routinely restructuring workspaces according to evolving needs or priorities.
- Facilitated clear communication among team members by drafting professional correspondence and distributing memos as required.
- Contributed to positive company culture by assisting coworkers whenever possible, fostering a sense of teamwork and collaboration.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Contributed to successful project completion by collaborating with colleagues on various administrative tasks as needed.
- Improved customer satisfaction rates by providing prompt assistance with inquiries, concerns, or requests for information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Enhanced office efficiency by streamlining filing systems and implementing digital document management techniques.
- Streamlined onboarding process for new employees, coordinating orientation sessions and compiling necessary documentation packages.
- Safeguarded confidential information through proper handling of sensitive documents and adherence to privacy policies.
- Expedited document processing by developing and implementing a consistent document review procedure.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Interacted with customers by phone, or in-person to provide information.
- Input data into spreadsheets and databases.
- Created and maintained detailed records of all office activities.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Maintain the qualifications certification,licensure,and or training requirements identified for their positions.
- Processes accurately in accordance with agency policies and procedures and meets established auditing standards.
- Monitor automated service system and equipment to ensure proper functioning to support daily operation. Opening and closing the Customer Service Center.
- Maintain reports according to maintenance and retention table procedures.
- Ensures all daily deposit and settlements are correct and closed for the day according to policies and procedures.
- Reviews,verifies and approves the validity of customer source documents for CSR'S to issue DMV credentials.
- Assigns daily workstations and manages Q-Flow based on schedule,skill set and business needs.
- Coach and train staff on all functions according to policy and procedures.
DMV Customer Service Technician
Department Of Motor Vehicles
04.2018 - 02.2022
- Greet and welcome customers
- Streamlined troubleshooting processes for increased efficiency and reduced service times.
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Conducted training sessions for new hires, imparting valuable knowledge about company products and services.
- Consistently met or exceeded established performance metrics relating to overall customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and backed up other customer service managers and support for organizational leadership.
- Maintain the qualifications, certification, licensure, and training requirements identified for my position.
- Maintain processing an average of daily customers to support CSC operations.
- Experience and able to work in a fast pace environment.
- Manage daily cash handling and any fund discrepancies.
- Perform daily road exams for customers.
- Perform daily transactions for issue of a Driver's License, License plates, Decals, Disabled Placards, and Vital Records.
- Process transactions for testing of a Learner's Permit.
- Process daily transactions for EZpass and Toll Violations.
Education
GED -
Greenwood High School
Greenwood, SCSkills
- Organizational Skills Mastery
- Inventory Control Abilities
- Customer Service
- Positive Attitude
- Dedicated Team Player
- Office Management
Timeline
Administrative and Office Specialist III
Department Of Motor Vehicles
02.2022 - Current
DMV Customer Service Technician
Department Of Motor Vehicles
04.2018 - 02.2022
GED -
Greenwood High School
Similar Profiles
Latrice PopeLatrice Pope
Motor Vehicle Field Representative at Department of Motor VehiclesMotor Vehicle Field Representative at Department of Motor Vehicles
Isabelo Al OgangIsabelo Al Ogang
Instructor at Department of Motor VehiclesInstructor at Department of Motor Vehicles
Nancy PinedoNancy Pinedo
Motor Vehicle Representative at Department of Motor VehiclesMotor Vehicle Representative at Department of Motor Vehicles
Michelle ScottMichelle Scott
Motor Vehicle Representative at Department of Motor VehiclesMotor Vehicle Representative at Department of Motor Vehicles
Jasa GibsonJasa Gibson
Care Management Manager at Eastern Virginia Medical School (Ghent and Portsmouth Family Medicine)Care Management Manager at Eastern Virginia Medical School (Ghent and Portsmouth Family Medicine)