Tammy Shipuleski
Pt Charlotte,Florida
Summary
Dynamic server and manager with extensive experience at Burg'r Bar, excelling in guest service and team training. Proven ability to enhance dining experiences through effective communication and food safety practices. Skilled in POS terminal operation and adept at resolving customer complaints, fostering loyalty and satisfaction.
Overview
15
15
years of professional experience
Work History
Manager/Server
Burg'r Bar
04.2017 - 11.2025
- Assisted in managing daily server operations to ensure smooth service delivery.
- Learned and utilized point-of-sale systems for efficient order processing.
- Supported training initiatives for new staff on service standards and procedures.
- Collaborated with kitchen staff to streamline food preparation and delivery processes.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Adapted quickly to changing customer demands during peak service times.
- Monitored inventory levels to assist in supply management and reorder processes.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
Server
Little Good Times
10.2015 - 04.2017
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed order accuracy and timely delivery to optimize dining experience.
- Trained new staff on menu items and service protocols for improved team performance.
- Streamlined communication between front-of-house and kitchen for efficient service flow.
Server/Assistant Manager
Perkins Restaurant & Bakery
06.2010 - 10.2015
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables simultaneously, prioritizing guest needs and maintaining satisfaction levels.
- Implemented upselling techniques that increased average check size while enhancing guest experience.
- Resolved customer complaints promptly, fostering positive dining experiences and repeat business.
- Oversaw daily operations during peak hours, ensuring smooth workflow and service quality standards.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
Education
High School Diploma -
Plainfield High School
Central Village06-1989
Skills
- Operating system management
- Policy implementation
- Team Training
- Backup management
- Crew coordination
- Server scheduling
- Food safety
- Guest service
- POS terminal operation
Timeline
Manager/Server
Burg'r Bar
04.2017 - 11.2025
Server
Little Good Times
10.2015 - 04.2017
Server/Assistant Manager
Perkins Restaurant & Bakery
06.2010 - 10.2015
High School Diploma -
Plainfield High School