Tammy Sipple
Addison,TX
Summary
Proactive professional with strong time management and problem-solving abilities. Demonstrates reliability and adaptability, quickly mastering new skills. Focused on driving team success and contributing to organizational growth through effective collaboration.
Overview
14
14
years of professional experience
Work History
Overnight concierge supervisor
Stratton Amenities
02.2024 - Current
- Manage end-to-end recruitment process, from job specification to offer.
- Supervise the Concierge team to ensure they offer excellent service and assistance to residents.
- Collaborated with hiring managers to refine recruitment strategies and expectations.
- Demonstrates superior customer service at all times and genuine desire to serve.
- Travel and manage over 37 properties and 70 employees including valet, garage attendants, front desk and security.
- Efficiently managed daily operations, including ATS usage, reporting, and workflow coordination.
- Ensure staff appearance, punctuality, and performance while meeting professional high standards.
- Maintain an active presence at the Front Desk. Monitors and announces visitors and while controlling access to the property while working with courtesy officers, DPD, and various law enforcement officers.
- Adhere to all Front Desk procedures including, but no limited to: reviewing and completing Daily Activity Reports (DAR); completing incident reports for Operations Management; and responding to emergency situations.
Lead Patient Care Technician/ Unit Secretary/ Patient access
Texas Health Resources
01.2023 - Current
- Provided continuous medical assistance to nursing staff, specialized doctors, and external health consultants.
- Monitored patients' vital signs, including pulse, blood pressure, and respiration.
- Conducted preliminary diagnostic tests and prepared patients for nurse visits.
- Managed medication, nutrition, and physical fitness regimens for appropriate patients.
- Assisted with Patient Access Services during staff shortages. Patient registration, insurance registration and verification, assist patients at the front desk as needed.
- Rotated to various departments upon request per House RN.
- Rotated as the Unit Secretary for the unit as part of the rotation for staffing for PCT duties.
- Conducted staff education and training on EKG procedures, yearly CEU’s.
Pre-payment Team Lead
US Anesthesia Partners
08.2019 - 08.2020
- Reviewed anesthesia schedules and contacted surgeon’s offices for pre-payment details.
- Managed pre-payment posting and rectified old accounts.
- Addressed coverage issues and refusal to pay with management.
- Handled patient demographics, including updates and pre-service decisions.
- Monitored accounts for accurate pre-payment posting, backup for accounts payables and receivables.
- Prepared statements for providers and handled insurance inquiries during payment collection.
- Furloughed/Laid Off
Consultant/ Revenue Cycle Manager/Clinical and customer service manager
Foremost Health Centers
02.2016 - 08.2019
- Conducted internal audits regarding retention of medical records and insurance information to ensure HIPPA compliance and company procedure.
- Reviewed medical claims ensuring timely and accurate filing, monthly and quarterly analysis of patient counts, approval of entries and reconciliations, EOB’s, ICD and CPT coding, billings.
- Communicated with employees with Microsoft 360, HRSA, along with CMS PS&R reports.
- Managed and handled escalated patient calls from call center employees and patient complaints/issues, bump list, appointment cancellations and approve overbooking appointments.
- Managed front desk, weekly deposits, insurance verification for Medicare/Medicaid and commercial plans.
- Implemented and wrote company policies and procedure for front office staff and call center.
- Partnered with outreach specialist to develop marketing strategy, ensure community presence and drive revenue.
- Assisted with a system conversion project for EMR upgrade and managed system access by ensuing each employee had appropriate and required access as company’s Super User.
- Worked with Cloud based systems, set-up phone systems, troubleshoot system issues.
- Built a Call Center and reconstructed all Patient Access departments. Also assisted with transitions from Greenway EMR system to Athena. Travel for conference for CEU’s and trainings.
- Responsible for interviewing, onboarding, training conducting staff meetings, implementing KPI’s for the call center and coaching employee, setting team goal, and payroll approval.
- Managed multiple centers in both Balch Springs and Downtown Dallas.
- Laid Off
Patient Services Team Lead
Texas back institute
03.2015 - 03.2016
- Responsible for supervision and training front desk staff members; payroll approval and petty cash.
- Collaborated with patients and acted as a financial counselor to identify and collect financial payments, assisting with surgery and pain management costs.
- Coordinated with TBI-approved facilities and vendors to ensure smooth operations.
- Training new and existing patient services staff, ensuring accurate registration and scheduling.
- Provided side by side training to all new staff as well as provided ongoing training to associates.
- Worked with staff ensuring registration for patients scheduling appointments, follow up visits, checking patients in/out, verifying insurance coverage, collecting co-pays and balances, and resolving patient complaints.
- Collaborated with insurance providers and clinic referrals, pre-authorizations, prior authorizations.
- Assisted billing and credentialing for Medicare, Medicaid, commercial insurance and 3rd party billing.
Patient Services Team Lead
RMB Foot and Ankle
01.2011 - 02.2015
- Assisted patients, vendors while maintaining inventory of medical supplies.
- Completed referrals for physical therapy and pain management for patient surgery.
- Assisted physician with maintaining patient charts/records along with processing doctors’ dictations.
- Completed and processed X-rays for the provider to ensure accurate patient diagnosis.
- Set up all facilities and billing codes for surgical patients as well as explaining costs.
- Facilitated all patient care by providing check in/out services, collect co-pays, answering phones, scheduling appointments, surgeries and verifying insurance.
- OFFICE PERMENTLY CLOSED
Education
Associate of Applied Science - Nursing
Metropolitan Community College
Kansas City, MO12-2007
Skills
- Exceptional communication
- Guest relations
- Task delegation
- Property management
- Concierge services
- Property management systems
- Problem-solving abilities
- Strong leadership
- Multitasking Abilities
- Training and mentoring
- Staff training and development
- Strategic planning
- Operations management
- Customer relationship management (CRM)
- Salesforce management
- Data analysis
- Revenue performance
- Denial resolution
- Billing cycle expertise
- Account monitoring
- Healthcare industry
- Claims management
- Business relationship management
Timeline
Overnight concierge supervisor
Stratton Amenities
02.2024 - Current
Lead Patient Care Technician/ Unit Secretary/ Patient access
Texas Health Resources
01.2023 - Current
Pre-payment Team Lead
US Anesthesia Partners
08.2019 - 08.2020
Consultant/ Revenue Cycle Manager/Clinical and customer service manager
Foremost Health Centers
02.2016 - 08.2019
Patient Services Team Lead
Texas back institute
03.2015 - 03.2016
Patient Services Team Lead
RMB Foot and Ankle
01.2011 - 02.2015
Associate of Applied Science - Nursing
Metropolitan Community College
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