Summary
Overview
Work History
Skills
Timeline
Generic

Tammy Slape

Muskogee

Summary

Results-driven Quality Assurance Analyst with proven expertise in test planning, defect tracking, and automated testing. Demonstrated ability to enhance product quality through effective communication and continuous improvement initiatives.

Overview

9
9
years of professional experience

Work History

Quality Assurance Analyst

CDS
Muskogee
06.2021 - Current
  • Developed and executed test plans to ensure product quality and compliance standards.
  • Conducted software testing for applications using various testing tools and methodologies.
  • Collaborated with development teams to identify and resolve issues during the QA process.
  • Documented testing procedures and results for future reference and compliance tracking.
  • Participated in agile meetings to provide input on product development and quality concerns.
  • Analyzed user requirements to design effective test cases for new software features.
  • Reported defects and collaborated on solutions to enhance software performance and reliability.
  • Facilitated training sessions for junior analysts on testing processes and best practices.
  • Worked with team members to create efficient workflows, resulting in high productivity.
  • Communicated regularly with management to discuss quality trends.
  • Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
  • Conducted internal audits to measure adherence to established QA standards.
  • Used quality monitoring system to compile and track individual and team performance.
  • Monitored production environment performance metrics for anomalies that could indicate quality issues.
  • Reported issues in a timely manner with accurate descriptions and steps to reproduce them.
  • Maintained policy, procedures, work instructions, and projects for quality and continuous improvement agendas.
  • Prepared and analyzed internal and external quality reports for management staff review.
  • Developed corrective and preventive action plans to resolve non-compliance issues.
  • Participated in daily scrum meetings providing status updates on projects assigned.
  • Maintained self-study program to enhance QA knowledge and skills.
  • Set and achieved product quality objectives while meeting product specifications.
  • Streamlined processes, increasing efficiency and consistency to support quality initiatives.
  • Analyzed existing application functionality against customer requirements ensuring compliance.
  • Created comprehensive test cases based on technical specifications or customer requests.
  • Provided support for internal customers by troubleshooting reported issues quickly and accurately.
  • Prepared reports detailing overall project progress according to established timelines.
  • Conducted detailed analysis of business requirements and developed test plans to ensure quality assurance.
  • Created, edited, and updated project manuals and technical documentation used by entire QA team.
  • Utilized client satisfaction surveys to improve service quality.
  • Performed functional, system integration, regression, user acceptance testing.
  • Maintained up-to-date knowledge of industry standards related to software testing best practices.
  • Worked closely with developers during sprints providing feedback on user stories created.
  • Developed, documented, and executed manual tests for web-based applications.
  • Documented all phases of test execution including results analysis and defect resolution.
  • Managed onsite testing for customers as required by project's specifications.
  • Provided feedback on usability and suggest improvements to the product design teams.
  • Identified and tracked software defects using bug tracking systems.
  • Collaborated with developers to diagnose problems and devise solutions.
  • Developed process improvements to enhance overall data quality.
  • Ensured proper version control protocols were followed throughout development cycle.
  • Reviewed software release notes prior to production deployment to verify accuracy of changes implemented.
  • Collaborated with development teams to troubleshoot issues and refine software quality.
  • Created and maintained automated test scripts to reduce manual testing efforts and increase test coverage.
  • Coordinated with product management to understand feature requirements and ensure testing coverage.
  • Utilized SQL queries to validate data integrity and accuracy across different systems.
  • Implemented QA methodologies and processes to streamline testing and improve efficiency.
  • Led cross-functional team meetings to discuss testing strategies and share insights on quality improvements.
  • Managed a defect tracking system to prioritize, track, and report on issues throughout the development cycle.
  • Analyzed user feedback to identify areas for software enhancements and increased usability.
  • Advised on the adoption of Agile/Scrum methodologies to improve team collaboration and efficiency.
  • Participated in continuous improvement initiatives to enhance product quality and team performance.
  • Developed and implemented comprehensive test plans to ensure application functionality met business requirements.
  • Designed and executed regression testing procedures for existing software applications to prevent issue recurrence.
  • Established quality metrics and benchmarks to measure and report on product quality and testing progress.
  • Met project scope and delivery dates by planning optimal testing schedules.
  • Documented, triaged, and managed defects in software and worked with developers to facilitate timely resolutions.
  • Participated in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.

Professional Content Packer

Servpro
Muskogee
01.2021 - 06.2021
  • Packaged products efficiently for shipment to ensure timely delivery.
  • Operated packaging machinery to maintain consistent output and quality standards.
  • Inspected items for defects before packing to uphold product integrity.
  • Collaborated with team members to streamline packing processes and workflows.
  • Maintained a clean and organized work area to promote safety and efficiency.
  • Followed safety protocols while handling materials and operating equipment.
  • Assisted in inventory management by tracking packaged goods accurately.
  • Trained new employees on proper packing techniques and safety measures.
  • Packed products in accordance with specified instructions.
  • Labeled boxes, crates, and other containers accurately.
  • Wrapped items securely using appropriate packing materials.
  • Assembled customer orders from stock and packed items in boxes.
  • Verified labels for appropriate order numbers and item specifications.
  • Arranged items on pallets according to size and weight.
  • Assembled cartons, crates, and containers to prepare for shipping.
  • Inspected packages for accuracy and completeness before shipping.
  • Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.
  • Provided assistance in the assembly line when needed.
  • Notified team leader of product discrepancies and equipment malfunctions.
  • Utilized barcode scanners to track incoming and outgoing shipments.
  • Weighed or counted items for distribution to conform to company standards.
  • Organized inventory in the warehouse according to established procedures.
  • Responded promptly to customer complaints about packaging issues.
  • Operated machinery for wrapping, boxing, and labeling products.
  • Implemented packing strategies to minimize waste and increase efficiency.
  • Adjusted packing methods based on product type and size for optimal protection.
  • Ensured work area was clean and organized, adhering to safety regulations.
  • Inspected items for damage or defects prior to packing to ensure quality control.
  • Conducted routine maintenance on packing equipment to prevent malfunctions.
  • Accomplished production goals by working with speed and accuracy.
  • Obtained, moved and sorted products and materials.
  • Sealed containers or materials using glues, fasteners and tape.
  • Unpacked, verified and recorded incoming merchandise or material.
  • Applied lids or close-ups in finalization of product.

Housekeeping Coordinator

Holiday Inn Express
Muskogee
01.2017 - 01.2021
  • Coordinated daily housekeeping schedules for efficient staff allocation and workflow management.
  • Trained new staff on cleaning procedures and safety protocols to ensure compliance.
  • Monitored inventory of cleaning supplies and requested replenishments as needed.
  • Conducted inspections of guest rooms to maintain high cleanliness standards consistently.
  • Implemented training programs to enhance team performance and service quality.
  • Collaborated with management to develop housekeeping policies and procedures consistently.
  • Assisted in resolving guest complaints regarding housekeeping services promptly and professionally.
  • Maintained records of staff performance and provided feedback for continuous improvement.
  • Ensured compliance with health and safety regulations when performing cleaning duties.
  • Inspected guest rooms for cleanliness prior to guest check-in.
  • Trained new housekeeping staff on proper cleaning techniques and safety protocols.
  • Responded quickly to emergency situations such as spills or messes requiring immediate attention.
  • Performed periodic deep cleaning tasks such as carpet shampooing or window washing.
  • Scheduled regular inspections of public areas, guest rooms, corridors, and stairways, ensuring that they meet standards of cleanliness.
  • Created and maintained detailed records of all housekeeping activities, supplies, and personnel.
  • Assisted in resolving customer complaints regarding cleanliness issues promptly and efficiently.
  • Managed scheduling of housekeeping staff according to occupancy needs.
  • Provided guidance and support to housekeeping staff members regarding their duties.
  • Coordinated with vendors for the supply of necessary materials and equipment used in housekeeping operations.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Monitored inventory levels of all janitorial supplies to maintain adequate stock levels.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Organized special events such as conferences or parties, ensuring that the facilities were appropriately cleaned before, during, and after the event.
  • Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries.
  • Analyzed operational costs associated with housekeeping functions and identified cost saving opportunities where possible.
  • Researched new products or methods for improving efficiency in housekeeping operations.
  • Commanded controls over expenses and inventory for optimal budget tracking.
  • Conducted weekly staff meetings to ensure housekeeping tasks were completed in a timely manner.
  • Reviewed invoices from suppliers related to housekeeping services and supplies purchased.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Practiced safe work habits and wore protective safety equipment.
  • Communicated guest service scores to drive improvement and higher guest satisfaction.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.
  • Polished furniture and room accessories to keep all areas bright and fresh.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Reported damage or theft of hotel property to management.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Communicated with maintenance team on damages to repair.
  • Explained goals and expectations required of trainees.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Defined and monitored personnel and project schedules to ensure on-time project completion.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Managed team of employees, daily progress reports and overall project planning.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.

Skills

  • Test planning
  • Defect tracking
  • Regression testing
  • Automated testing
  • SQL querying
  • Quality monitoring
  • Continuous improvement
  • User acceptance testing
  • Team collaboration
  • Problem solving
  • Attention to detail
  • Effective communication
  • Training facilitation
  • Workflow optimization
  • QA reporting
  • Critical thinking
  • System integration testing
  • Improvement recommendations
  • Quality assurance controls
  • Web platform development
  • Supplier audits
  • Functional testing
  • Issue resolution
  • QA planning
  • Test case development
  • Mentoring and training
  • Collaboration and communication
  • Quality assurance
  • Test strategy formulation
  • Test plan development
  • Testing plans
  • Quality processes
  • Manual testing
  • Peer relationships

Timeline

Quality Assurance Analyst

CDS
06.2021 - Current

Professional Content Packer

Servpro
01.2021 - 06.2021

Housekeeping Coordinator

Holiday Inn Express
01.2017 - 01.2021

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Tammy Slape