Tammy Smith
Gainesville,FL
Summary
I am an organized, skilled and a highly motivated Regional Property Manager who enjoys improving life for those who live in a communal environment. I am seeking a position as a Regional Property Manager to utilize my skills and professional experience.
Overview
14
14
years of professional experience
Work History
Regional Manager
Pacifica SD Management
02.2018 - Current
- Responsible for operations of 6 communities located in Florida, and Louisiana
- Consisting of Market Rate, 55+, LIHTC
- Maintaining overall occupancy at 95% or higher over the last 2 years with in my portfolio
- Monitor monthly property budgets to review purchases and control cost
- Formulate annual operating budgets to achieve financial and resident service goals
- Prepare annual budgets, forecasts, monthly performance and management reports
- Recruit, coach and guide top talent for all staffing positions
- Enforce compliance with corporate policies and procedures
- Serve as President, Vice President and/or Treasure on a total of 8 Home Owner Association Boards
- Conduct monthly site visit for all communities with in my portfolio to ensure Owner's assets are maintained to the highest level of standards
- Meet with Ownership on a monthly basis to discuss community financials, occupancy and reviews.
HOA Senior Manager
Magnolia Place Townhomes Association
06.2017 - 02.2018
- Overseeing daily operational needs for 209 majority owned renters and 123 individual homeowners, totaling 332 units
- Board Member to various sister properties sites held with in Pacifica SD Management
- Boosted occupancy to 95% or higher over the last year by leveraging market knowledge and successful promotional strategies
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates
- Followed up on delinquent tenants and coordinated collection procedures to ensure monthly closing below 2%
- Communicate effectively with board of directors, owners, residents and on-site associates through conducting regular Board of Directors Meetings
- Understand and present resolutions to Board Members regarding Declarations of By-Laws and Covenants
- Monitor timely receipt and reconciliation of rent collections and payables in accordance with landlord and resident statutes
- To include the Home Owners Association
- Responded to all Licensed Community Association Manager (LCAM) inquiries
- Followed up on delinquent tenants and coordinated collection procedures to ensure monthly closing below 2%.
General Manager
The Scion Group
12.2015 - 06.2017
- Responsible for supervision of all office, leasing, student workers and maintenance staff including interviewing and hiring of top talent
- Run and review credit reports and rental applications to determine applicant qualifications
- Complete daily bank deposits and maintain accurate ledgers for quarterly budgets, successfully maintaining delinquency under 1%
- Maintain and update current and past resident files
- Process evictions as needed
- Train, motivate and direct office personnel
- Collect and process revenue streams and payables
- Market, advertise and promote available rental apartments
- Open Communication with residents at all times, manage resident questions and concerns
- Ensure high standards of cleanliness, aesthetic appearance and curb appeal.
Property Manager
Fairmont Oaks Apartment Homes
09.2014 - 12.2015
- Perform site inspections and identify areas of improvement
- Prioritize, schedule and direct maintenance turnover schedule and Resident work order requests
- Supervise interior and exterior improvements with maintenance team and outside contractors
- Train, motivate and direct office personnel
- Market, advertise and promote available rental apartments
- Tour, lease and qualify prospective residents
- Negotiate new and renewal leases for 270 units
- With a 65% renewal ratio average
- Plan and organize monthly resident events
- Market and network with local businesses and neighboring apartment communities
- Analyze and review income expense and financial statements
- Collect and process revenue streams and payables
- Prepare and distribute monthly Tax Credit Bond Reports
- Assist Broker/Lender with sale of the community.
Property Manager
Gainesville Real Estate Management
02.2010 - 09.2014
- Utilize various marketing techniques to maximize sales in order to maintain occupancy at 90% or higher for a 316-unit property
- Maintain and update current and past resident files
- Process evictions as needed
- Complete daily bank deposits and maintain accurate ledgers for quarterly budgets
- Run and review credit reports and rental applications to determine applicant qualifications
- Process move out files in a timely manner providing detailed statements with photos to resolve any disputes
- Responsible for supervision of all maintenance and office staff including interviewing, hiring, evaluating, and terminating employees as needed.
Skills
- Business Development and Planning
- Operational Management
- Sales and Marketing Strategies
- Order Management
Certifications Skills
- Florida Licensed Certified Apartment Manager # CAM51296
- Florida Notary Republic- Commission #GG78828
- Yardi Voyager/CRM/ Rent Café', One Site/Real Page Software Certified
- Proficient knowledge of multiple computer software programs
- ADP, Oasis Payroll
- Completion of Professional Training to include:
- Tax Credit Programs
- Federal Fair Housing
Timeline
Regional Manager
Pacifica SD Management
02.2018 - Current
HOA Senior Manager
Magnolia Place Townhomes Association
06.2017 - 02.2018
General Manager
The Scion Group
12.2015 - 06.2017
Property Manager
Fairmont Oaks Apartment Homes
09.2014 - 12.2015
Property Manager
Gainesville Real Estate Management
02.2010 - 09.2014
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