Tammy Smith
Kingsport,TN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
17
17
years of professional experience
Work History
Financial Services Representative
ACT
Johnson City, TN
08.2024 - Current
- Fostered relationships with new and existing customers through excellent customer service skills.
- Educated customers about different types of products available from the company's portfolio.
- Processed transactions quickly and accurately in accordance with established procedures.
- Ensured that all customer inquiries were answered promptly and completely.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
Customer Service Representative
The Home Depot Inc
Kingsport, TN
04.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Roadside Assistant, Coach, Escalation Specialist
Agero
Bristol, TN
08.2017 - 08.2024
- Handled customer inquiries, answered questions, and resolved problems in a timely manner as customers were on side of the road and in need of help immediately
- Keep accurate records of customers accounts, taking notes while on the active phone call, working with customer to find solutions
- Has been a coach for agents in nesting and regular agents- watching metrics, reaching out to help agent if they are struggling, making sure customer has the best experience
- Handled all escalation calls from irate customers, working with them to ease their worries and find a quick resolution
- Extremely proficient in all Microsoft products and superb at working with computers from home or office
Customer Service Associate, Head Cashier, Service Desk Associate
The Home Depot
Kingsport
04.2008 - 06.2017
- Providing exceptional customer service and assisting customers in locating and selecting the best products for their needs
- Making sure all inventory is front and faced, tagged with prices, printing sales tags and mylars, and setting up sales signage
- Assisting Customers with special orders, installs and will calls, verifying inventory and receiving of merchandise for orders
Education
Some College (No Degree) -
Northeast State Community College
Bristol, TNSkills
- Customer Service
- Microsoft Office
- Windows Operating systems
- Excellent verbal and Written communication
- Able to work in very fast paced environment
- Excellent data entry skills
- Ability to navigate multiple systems and platforms concurrently
- Adaptability
- Dispute resolution while maintaining focus on production and profitability
- De-Escalation Techniques
- Complaint Handling
Timeline
Financial Services Representative
ACT
08.2024 - Current
Customer Service Representative
The Home Depot Inc
04.2024 - Current
Roadside Assistant, Coach, Escalation Specialist
Agero
08.2017 - 08.2024
Customer Service Associate, Head Cashier, Service Desk Associate
The Home Depot
04.2008 - 06.2017
Some College (No Degree) -
Northeast State Community College
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