Tammy Smith
The Bronx,NY
Summary
Experienced and versatile professional with a strong background in clerical and team support. Demonstrated expertise in scheduling meetings and appointments efficiently, and organizing office operations effectively. Known for punctuality and commitment to delivering exceptional customer service while meeting the demands of the office environment.
Overview
20
20
years of professional experience
Work History
Security Officer
Allied Universal Security Services
01.2024 - Current
PSE Clerk
USPS
07.2018 - 09.2023
- Processed payments and handled cash using point of sale (POS) computer system.
- Maintained accurate inventory levels for a variety of products and services offered by the post office.
- Supervised and coordinated postal facility's operational, management, and supportive services.
- Developed and maintained detailed reports of all post office activities using Software.
Supervisor
Dollar General
04.2013 - 11.2018
- Ensured store was opened and closed in a timely manner according to company policies.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Assisted customers with product selection and resolving complaints.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
Front Desk Receptionist
Fegs
03.2011 - 06.2013
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
Survey Interviewer
Universal Survey
08.2008 - 12.2010
- Conducted in-person and telephone surveys to obtain demographic information from respondents.
- Analyzed data collected and identified trends in survey responses.
- Developed interview questions to ensure accuracy of survey results.
- Tracked progress of surveys and maintained accurate records of interviews conducted.
Call Center Representative
Humana
11.2004 - 05.2008
- Identifying customers' needs, clarify information, research every issue and providing solutions
- Build sustainable relationships and engage customers by taking the extra mile
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Maintained records of customer interactions, transactions, comments, and complaints.
Education
Some college - Education
Grand canyon University
Phoenix, AZ03.2016
Skills
- Excel
- PowerPoint
- Outlook Express
- Internet research & navigation
- Communication
- Organizational
- Cashier
- Customer Service
- Housekeeping/custodial
- Mail Sorting
- Document processing
- Cash handling experience
- Microsoft Office expertise
- Supply Management
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Title: Customer service representative
Timeline
Security Officer
Allied Universal Security Services
01.2024 - Current
PSE Clerk
USPS
07.2018 - 09.2023
Supervisor
Dollar General
04.2013 - 11.2018
Front Desk Receptionist
Fegs
03.2011 - 06.2013
Survey Interviewer
Universal Survey
08.2008 - 12.2010
Call Center Representative
Humana
11.2004 - 05.2008
Some college - Education
Grand canyon University
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