Summary
Overview
Work History
Education
Skills
Timeline
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Tammy Smith

Tammy Smith

Dundee,NY

Summary

Dynamic administrative professional with extensive experience at Arc of Schuyler, excelling in customer service and office administration. Proven ability to enhance workflow efficiency and foster positive client relations. Skilled in data entry and scheduling, demonstrating strong problem-solving capabilities and a commitment to team success.

Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

Arc of Schuyler
04.2019 - 05.2020
  • Assisted in daily office operations, ensuring efficient workflow and organization.
  • Managed scheduling of appointments and meetings to optimize time management.
  • Supported document preparation and filing, maintaining accurate records for easy access.
  • Coordinated communication between departments, enhancing collaboration and information sharing.
  • Responded to inquiries from clients and staff, providing timely information and assistance.
  • Organized office supplies inventory and procurement processes for cost-effectiveness.
  • Maintained cleanliness and organization of workspaces, promoting a professional environment.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Front Desk Associate

Family Medicine Associates of Ithaca
05.2018 - 09.2018
  • Managed patient check-in and check-out processes efficiently.
  • Scheduled appointments using electronic health record systems to enhance office workflow.
  • Assisted patients with insurance verification and billing inquiries, ensuring clarity and support.
  • Maintained and organized patient records, improving accessibility for clinical staff.
  • Responded to patient inquiries via phone and in-person, fostering positive relationships.
  • Collaborated with healthcare professionals to streamline communication regarding patient needs.
  • Implemented office procedures that improved overall operational efficiency and patient satisfaction.
  • Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained cleanliness and organization of front desk area.
  • Developed strong rapport with returning patients through attentive service and personalized interactions.
  • Welcomed each new patient pleasantly and confirmed appointments and identification.
  • Enhanced patient satisfaction by promptly addressing inquiries and providing accurate information.
  • Managed multiple phone lines, proficiently handling appointments and cancellations,
  • Answered multi-line phone system and enthusiastically greeted callers.

Customer Service Representative

Hampton Inn By Hilton
06.2016 - 08.2017
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Managed guest check-ins and check-outs efficiently, ensuring a seamless experience.
  • Assisted in maintaining cleanliness and organization of front desk area to enhance guest satisfaction.
  • Collaborated with housekeeping team to ensure timely room availability for incoming guests.
  • Trained new hires on customer service protocols and hotel systems to improve team performance.
  • Implemented feedback mechanisms to gather guest insights, contributing to service improvements.
  • Handled reservations and modifications using property management system, ensuring accuracy in bookings.
  • Developed positive relationships with guests, enhancing loyalty and repeat business through personalized service.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promptly responded to inquiries and requests from prospective customers.
  • Managed timely and effective replacement of damaged or missing products.
  • Investigated and resolved accounting, service and delivery concerns.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Front Desk Agent

Microtel Inn & Suites By Wyndham
05.2013 - 06.2016
  • Managed guest check-in and check-out processes, ensuring a seamless experience.
  • Coordinated reservations and handled inquiries via phone and email, enhancing customer satisfaction.
  • Assisted in training new front desk staff on operational procedures and customer service standards.
  • Resolved guest complaints promptly, improving overall service quality and guest relations.
  • Collaborated with housekeeping to ensure room readiness and address special requests efficiently.
  • Implemented process improvements that streamlined front desk operations, reducing wait times for gUESTS.
  • Collected room deposits, fees, and payments.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
  • Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Maintained high levels of guest privacy by securely managing personal information.
  • Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
  • Facilitated welcoming environment, greeting guests upon arrival.
  • Handled emergency situations with calmness and efficiency, ensuring guest safety.
  • Enhanced guest satisfaction by providing timely and courteous front desk service.
  • Coordinated with housekeeping and maintenance to ensure rooms met hotel standards.
  • Managed inventory of front desk supplies, keeping essential items well-stocked.
  • Ensured accurate billing and payment processing, reducing errors and guest disputes.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Trained new staff members in customer service techniques and hotel operations.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Enforced policies and procedures to increase efficiency.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.

Education

Associate of Applied Science - Hotel And Resort Management

Finger Lakes Community College
Canandaigua, NY
05-2016

Skills

  • Customer service
  • Computer skills, Data entry, Microsoft Word, Excel,
  • Office administration, Clerical support,
  • Administrative support
  • File organization, Filing, Scheduling and Calendar management
  • Customer and client relations
  • Computer proficiency
  • Customer relations
  • Strong problem solver, Critical thinking
  • Professional communication
  • Dedicated team player
  • Invoice processing

Timeline

Administrative Assistant

Arc of Schuyler
04.2019 - 05.2020

Front Desk Associate

Family Medicine Associates of Ithaca
05.2018 - 09.2018

Customer Service Representative

Hampton Inn By Hilton
06.2016 - 08.2017

Front Desk Agent

Microtel Inn & Suites By Wyndham
05.2013 - 06.2016

Associate of Applied Science - Hotel And Resort Management

Finger Lakes Community College

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