Tammy Smitherman
Dalton,GA
Summary
Highly motivated, energetic and outgoing individual that has years of experience in customer service and meeting the needs of the public. Especially skilled at building effective, productive working relationships with clients and staff. Excellent multitasking, communication and time management skills. Seeking a challenging position interacting with the public and offering assistance where needed.
Overview
30
30
years of professional experience
Work History
Market Leader / Branch Manager
Builtwell Bank (previously First Bank of Dalton)
Dalton, GA
05.2018 - 01.2024
- Assisted customers in opening new accounts, including savings, checking and loan products.
- Provided customer service to clients by responding to inquiries, resolving complaints and processing transactions.
- Reviewed client financial information and credit history before approving loan applications.
- Developed strategies for minimizing risks associated with loans and investments.
- Analyzed customer portfolios and provided investment advice accordingly.
- Processed deposits, withdrawals, transfers and other account-related transactions accurately.
- Performed daily reconciliations of cash drawers and ATM machines.
- Monitored overdrafts on accounts to ensure compliance with banking regulations.
- Assisted customers in setting up online access to their accounts.
- Conducted research into suspicious activities on customer accounts.
- Maintained records of all client transactions according to bank policy.
- Investigated discrepancies between bank records and documents supplied by customers.
- Created monthly reports for management detailing branch performance metrics.
- Educated customers about the benefits of various banking products offered by the branch.
- Attended weekly team meetings to discuss progress towards branch goals.
- Adhered to all applicable laws when handling customer data and information.
- Coordinated with vendors regarding installation of automated teller machines.
- Organized promotional events aimed at increasing brand awareness in local communities.
- Cross-sold additional services such as insurance policies or mutual funds to existing clients.
- Reviewed internal audit reports identifying potential areas of risk within the branch operations.
- Ensured compliance with federal regulations governing banking practices.
- Performed periodic reviews of security procedures used at the branch location.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Planned work schedules to maintain adequate staffing levels.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Disciplined employees to encourage compliance with company policies and procedures.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Established and built customer relationships through targeted outreach and initiatives.
- Designed sales and service strategies to improve revenue and retention.
- Grew business banking relationships through proactive outreach.
- Monitored market trends, competitor strategies and market suppliers to evaluate opportunities to reduce costs.
- Analyzed client capital structures and plans and recommended products and financial strategies to meet needs.
Customer Care Representative
Atlantic Capital Bank
Dalton, GA
10.2016 - 04.2018
- Assist customers with account balances, transaction history, potential fraud on the account, transfer of funds, loan payments, etc.
Financial Service Representative
Windstream
10.2015 - 10.2016
- Scheduled and coordinated payment arrangements with current existing accounts as well as with accounts of default customers with non-active accounts.
Telecommunicator, Certified Training Officer, Special Operations of Communications Team Member, First Responder, Child Safety Seat Technician
Whitfield County 911
05.2008 - 04.2015
- Assisted citizens of Whitfield County with emergencies ranging from medical, fire and law enforcement issues.
Owner
Devine Solutions
11.2002 - 05.2008
- Began and established an at home business in collections
- Provided services to doctors, lawyers and accountants with collecting unpaid debt.
Planning & Estimating Computer Aided Drawing
Mohawk Industries
06.1994 - 11.2002
- Used Computer Aided Drawing software to promote products offered by Mohawk Industries.
Education
Political Science/Environmental Engineering -
Auburn University
High School Diploma -
Southeast Whitfield High School
Skills
- Expert in Microsoft Office, with a focus on Excel
- Quick and eager learner that completes task in detail with time management expertise
- Multitasking ability without losing perfection of details
- Continuous Improvements
- Line Management
- Process Improvement
- Recruitment and Hiring
- Incidents Management
- Quality Assurance Controls
- Expense Control
- Equipment Troubleshooting
- Data Analytics
- Strategic Planning
- Staff Management
- Business Development
- Financial Management
- Employee Motivation
- Processes and Procedures
- Policy Enforcement
- Staff Discipline
- Negotiation
- Training and Mentoring
- Goal-Oriented
- Complex Problem-Solving
References
References available upon request
Timeline
Market Leader / Branch Manager
Builtwell Bank (previously First Bank of Dalton)
05.2018 - 01.2024
Customer Care Representative
Atlantic Capital Bank
10.2016 - 04.2018
Financial Service Representative
Windstream
10.2015 - 10.2016
Telecommunicator, Certified Training Officer, Special Operations of Communications Team Member, First Responder, Child Safety Seat Technician
Whitfield County 911
05.2008 - 04.2015
Owner
Devine Solutions
11.2002 - 05.2008
Planning & Estimating Computer Aided Drawing
Mohawk Industries
06.1994 - 11.2002
Political Science/Environmental Engineering -
Auburn University
High School Diploma -
Southeast Whitfield High School
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