Tammy Snyder
Chambersburg,PA
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Experience with electronic recordkeeping and insurance documentation.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Physician Office Assistant
Wellspan Health
Chambersburg, PA
09.2023 - 08.2024
- Greeted patients and visitors, verified patient information, maintained patient records.
- Reviewed patient charts for accuracy of data entry into EHR system.
- Generated reports summarizing patient care activities or other data.
- Managed billing inquiries from patients regarding their accounts.
- Answered phones, scheduled appointments, managed incoming and outgoing mail.
- Communicated with pharmacies regarding medication refills for patients.
- Performed administrative duties such as filing paperwork and preparing documents.
- Collected patient payments, processed insurance claims and forms.
- Recorded patients' medical history, vital statistics and test results in medical records as part of patient intake process.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Scheduled and confirmed patient appointments and consultations.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Registration Receptionist
Wellspan Health
Chambersburg, PA
08.2022 - 09.2023
- Scheduled appointments for both new and existing patients, answered phone calls and emails from patients.
- Greeted and welcomed patients in a friendly and professional manner.
- Processed insurance authorizations, referrals, pre-certifications and prior authorizations as required by payers.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Entered patient data into computer systems accurately and efficiently.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Verified patient demographic information and updated records accordingly.
- Maintained accurate tracking of all documentation in the Electronic Health Record.
- Explained various payment options to patients such as cash payments or credit card payments and assisted them in selecting a payment option that best suits their needs.
- Greeted and registered patients, verified insurance information, collected copayments and deductibles.
- Resolved customer service issues in a timely manner while maintaining a positive attitude.
- Communicated effectively with physicians, nurses, office managers and other healthcare professionals regarding registration processes.
- Scanned documents into electronic filing systems for easy retrieval.
- Provided support to clinical staff with regards to registration related tasks.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Resource Parent
Merakey
Chambersburg, PA
10.2010 - 12.2018
- Identified needs of clients promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed client appointments, coordinated logistics for multiple agencies/appointments.
Education
High School Diploma -
Waynesboro Area Senior High School
Waynesboro, PA06-1989
Skills
- Strong communication abilities
- Interpersonal Skills Development
- Electronic Health Records Management
- Quality assurance standards
- CPR Certified
- Medical terminology proficiency
- Insurance Verification
- Patient Scheduling
- Organizational Skills
Certification
- CPR certified
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridImportant To Me
Work-life balance401k matchCompany CulturePaid time offPaid sick leaveTimeline
Physician Office Assistant
Wellspan Health
09.2023 - 08.2024
Registration Receptionist
Wellspan Health
08.2022 - 09.2023
Resource Parent
Merakey
10.2010 - 12.2018
High School Diploma -
Waynesboro Area Senior High School