Hi, I’m
Tammy Sotelo
Customer Service
Prescott,AZ
Summary
Positive and upbeat Customer Service Specialist bringing 20 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Technologically-savvy with proven customer service, time management and multitasking abilities. Attentive to patient needs and able to break down technical problems to develop effective solutions.
Highly knowledgeable Registration Clerk with wealth of healthcare knowledge. Talented in maintaining complex and comprehensive databases covering patient information. Dedicated to proactive monitoring and thorough reporting using top-notch technical abilities.
Overview
22
years of professional experience
Work History
Dignity Health
Registrar
02.2023 - 10.2024
Job overview
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every patient with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls.
- Verified paperwork accuracy and checked for completion prior to processing.
- Updated computer system with latest information to keep records current and accurate.
- Upheld HIPAA regulations and standards for protecting patient information.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Secured confidential patient information from unauthorized access.
- Studied and researched various medical terms as well as software and coding systems.
Galpin Ford
Receptionist
10.2021 - 12.2022
Job overview
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Pulled and organized requested documentation.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Visiting Angels Home Health Care
Caregiver
06.2021 - 09.2021
Job overview
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Improved patient outlook and daily living through compassionate care.
Interstate Studio
Customer Service Representative
11.2019 - 12.2019
Job overview
- Inspected product on lines for conformance to predetermined quality specifications.
- Reported defective materials to department supervisors for immediate remediation.
- Minimized waste and lag times by maintaining orderly and clean work area and equipment.
Miss Gail's Play and Learn
Child Caregiver
07.2019 - 11.2019
Job overview
- Balanced schedules to provide optimal rest, play and educational periods.
- Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
- Recorded information about behavior, food served and medications administered.
- Enforced rules to teach manners and maintain safe environment.
- Secured indoor and outdoor premises to protect children under care.
- Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
Maximus
Call Center Customer Service Representative
11.2018 - 05.2019
Job overview
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Walmart
Customer Service Associate
03.2013 - 07.2016
Job overview
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Updated signage to reflect current prices and help promote target merchandise.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Booz Allen Hamilton
Facilities Coordinator
08.2002 - 12.2005
Job overview
- Coordinated resources and delegated assignments to maintain efficient building operations.
- Called in equipment repair services and maintained office supplies by ordering new inventory.
- Oversaw vendor-provided building services, including janitorial, pest control and landscaping.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Planned and executed successful corporate meetings, lunches and special events for groups of up to 250.
- Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
- Answered and directed incoming calls using multi-line telephone system.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Education
Lawrence High SchoolLawrence, KS
High School Diploma
05.1986
Skills
- Courteous demeanor
- Technologically savvy
- Adaptive team player
- Active listening
- Clerical support
- Call center experience
- Hospital outpatient experience
- HIPAA and medical insurance experience
Accomplishments
United States Navy Veteran
Timeline
Registrar
Dignity Health
02.2023 - 10.2024
Receptionist
Galpin Ford
10.2021 - 12.2022
Caregiver
Visiting Angels Home Health Care
06.2021 - 09.2021
Customer Service Representative
Interstate Studio
11.2019 - 12.2019
Child Caregiver
Miss Gail's Play and Learn
07.2019 - 11.2019
Call Center Customer Service Representative
Maximus
11.2018 - 05.2019
Customer Service Associate
Walmart
03.2013 - 07.2016
Facilities Coordinator
Booz Allen Hamilton
08.2002 - 12.2005
Lawrence High School
High School Diploma
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