TAMMY SOUSA
Hope Valley,RI
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
29
29
years of professional experience
Work History
Assistant Branch Manager
The Washington Trust Company
01.2022 - 11.2025
- I concluded my tenure as Assistant Branch Manager at The Washington Trust Company, serving from January 2022 to November 2025. My responsibilities encompassed managing daily branch operations, supervising staff, executing growth initiatives, conducting training sessions, evaluating employee performance, providing coaching and mentorship, and overseeing scheduling and timecard management.
Professional Flex Banker
The Washington Trust Company
08.1996 - 01.2022
- Before becoming Assistant Manager, I held multiple roles at The Washington Trust Company from August 1996 to January 2022. My roles included Teller, Head Teller, Branch Operations Officer, and Professional Flex Banker. Throughout each position, I exceeded expectations and built strong relationships with customers.
Education
Lending Certificate - undefined
Center for Financial Training
High School -
Stonington High School
06.1989
Certificate - Professional Bookkeeping With QuickBooks Online
Ed/2go (CCRI Offered)
01-2026
Consumer Lending Diplomas - undefined
Center for Financial Training
03.2009
Consumer Lending Diplomas -
Center For Financial Training
03.2008
Skills
- I possess a diverse set of professional skills, including strong leadership and management capabilities, attentive and active listening, advanced analytical proficiency, efficient multitasking, ability to prioritize tasks, rapid learning and adaptability, effective time management, collaborative teamwork, and decisive decision-making
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Branch Manager
The Washington Trust Company
01.2022 - 11.2025
Professional Flex Banker
The Washington Trust Company
08.1996 - 01.2022
Lending Certificate - undefined
Center for Financial Training
Consumer Lending Diplomas - undefined
Center for Financial Training
High School -
Stonington High School
Certificate - Professional Bookkeeping With QuickBooks Online
Ed/2go (CCRI Offered)
Consumer Lending Diplomas -
Center For Financial Training