TAMMY SPARKS

• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
• Closed accounts and reopened with new account numbers, sent out new cards for account and and built case for charges that did not belong to card holder.
• Reviewed transactions and receipts to identify any suspicious activity.
• Developed and implemented procedures to detect and prevent fraud.
• Evaluated customer data to identify and prevent fraudulent activities.

I worked remotely from home office. I took inbound calls helping customers with their Dental Insurance, and claims. I also worked with provider offices with benefit breakdown, pretreatment questions, code lookup and procedure prices and claim filing.

Worked remotely from home. I answered Inbound calls and provided customer service to credit card account subscribers. I reviewed billing statements,processed payments, and also helped with credit increases.

• Scheduled and made appointments.
• Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
• Filed documents with courts on behalf of attorney.
• Transcribed legal documents and phone conversations.
• Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
• Received and placed telephone calls to clients and prospective clients.
• Organized files for court proceedings.