Tammy Sprouse
Spotsylvania,VA
Summary
Dynamic leader with extensive experience in multiple industries, excelling in team supervision and operational improvements. Proven track record in enhancing customer satisfaction through effective quality control and conflict resolution. Skilled in inventory management and compassionate care, fostering a positive environment that drives productivity and engagement.
Customer-oriented General Manager with 30 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Greenhouse Supervisor
Gotham Greens
02.2024 - 10.2025
- Cultivated open communication among team members through regular meetings focused on operational improvements.
- Ensured optimal growing conditions by maintaining proper temperature, humidity, light levels, and irrigation schedules.
- Increased production efficiency with effective space utilization and crop rotation planning.
- Enhanced plant growth by implementing effective greenhouse management strategies and techniques
- Improved crop yield by monitoring and adjusting environmental conditions in the greenhouse.
- Managed a staff of 17 , the seeding , transplant and harvesting teams.
Food and Beverage Manager
Wawa
11.2021 - 01.2024
- •Directed store operations including food preparation, retail sales, and customer service
- •Over saw compliance with health, safety, and sanitation standards.
- Maximized quality assurance by completing frequent line checks.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Purchased food and cultivated strong vendor relationships.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained an average food cost of 3.1%
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
- Facilitated cross-training among staff members to ensure operational continuity and flexibility, improving overall team effectiveness.
- Organized and executed catering services for special events, expanding business scope and increasing revenue streams.
General Manager
Hardee's Restaurant
11.2017 - 01.2021
- Implemented strategies to increase sales and profitability
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual, to do their evaluations as needed.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Did weekly schedule's while maintaining under labor budget .
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Caregiver
Private Duty
01.2011 - 07.2017
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care in private residences.
- Provided compassionate and patient-focused care to cultivate well-being.
- Transported clients to and from medical appointments with safety and efficiency.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Manager
Briar Patch
01.2000 - 01.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Stafford Senior High
Stafford, VA05-1983
Skills
- Collaborative team development
- Strategic goal setting
- Quality assurance
- Communication proficiency
- Labor cost management
- Workforce skill enhancement
- Candidate sourcing
- Workforce scheduling
- Conducting performance evaluations
- Operational enhancements
Accomplishments
- Marketing -( Wawa ) Implemented marketing strategies which resulted in 30% growth of customer base for the new catering market Which included all the Fire Departments, and Schools in. the Spotsylvania area.
- Supervision -(General Manager Hardee's ) Supervised sales team to monitor sales activity and goal achievement. Increasing sales by 25% a week, which added $6000 to the monthly sales
- Achieved lowering food cost at multiple establishments by completing weekly and monthly inventory with accuracy and efficiency.
Certification
- Red Cross CPR Training - April 2025
- Serve Safe Certificate - June - 2024
- Management School - February - 2018
- General Management School - May - 2019
Timeline
Greenhouse Supervisor
Gotham Greens
02.2024 - 10.2025
Food and Beverage Manager
Wawa
11.2021 - 01.2024
General Manager
Hardee's Restaurant
11.2017 - 01.2021
Caregiver
Private Duty
01.2011 - 07.2017
Manager
Briar Patch
01.2000 - 01.2017
High School Diploma -
Stafford Senior High