Summary
Overview
Work History
Education
Skills
Skills
Timeline
Generic

Tammy Stansbury

TUCSON,AZ

Summary

Customer Service Representative - Client Relations - Data Entry. Highly enthusiastic with 4+ years client interface experience. 10+ years as a BHT as certified by CPSA. 5+ years as a Customer Service Representative in call centers. 3 years' experience as a transcriptionist.

Overview

9
9
years of professional experience

Work History

Behavioral Health Technician

Concentric Healthcare Staffing
Scottsdale, AZ
07.2016 - 07.2017

LifeShare Educational Services- Behavioral coach, assisted in classroom setting with students having behavioral issues. Monitored children during recovery, assisted with no violent physical transport of student as needed. Assisted teacher with classroom duties.

Behavioral Health Technician-
Charted and recorded information in client files.
Tracked client movement on and off the unit by documenting times and destinations of clients.
Charted and recorded information in client files.
Quickly responded to crisis situations when severe mental health and behavioral issues arose.

Customer Service Representative

Aerotek Staffing
Tucson, AZ
07.2015 - 07.2016
 Crisis Specialist - Received inbound calls to regional crisis line. Assessed the acuity of callers crisis and dispatched appropriate help as needed. Provided 1:1 counseling when necessary. (3 month contract completed)Cenpatico Integrated Care- Fielded member calls, providing assistance with medication and insurance questions. Direct consumers to appropriate departments as needed. (3 month contract completed)Roof Savers- Answered multi-line phones, scheduled appointments, submitted estimates and invoices, filing, heavy data entry and accurate documentation. (1 month contract)C3 Corporation- Assisted consumers in placing mail order medication refills. Documented all interactions with consumers, explained supplemental plan and medicare requirements, researched consumer concerns and provided feed back as needed.​

Customer Service Rep

Cox Communications
Tucson, Arizonza
07.2012 - 05.2015
  • Provide billing and account support to customers.
  • Basic troubleshooting of technical.
  • issues.
  • Sales and other revenue generating services provided to customers.

Behavioral Health Technician

Arizona PRN
Tucson, Arizona
03.2008 - 02.2012
  • Provide basic care to patients in psychiatric settings.
  • Work on call at various hospitals.
  • and psychiatric facilities.
  • Insure the safety of the patients and staff through active.
  • listening, conflict resolution and physical restraint as deemed appropriate.
  • In this.
  • position I facilitated group therapy sessions and provided 1:1 counseling to patients.

Education

Associate of Arts - General Studies

Pima Community College
Tucson, AZ
05-2014

High School Diploma - Communications

Washington Preparatory High School
1984

Some College (No Degree) - Elementary Education

University of Arizona
Tucson, AZ

Skills

  • MS Windows proficient
  • Excellent communication skills - Customer service
  • Fast learner - Telecommunication skills
  • Adaptability - Typing 40 WPM
  • 10-Key by touch

Skills

  • 10-Key by touch,
  • billing,
  • call center,
  • Excellent oral communication
  • Typing 40 WPM,
  • excellent written language skills.

Timeline

Behavioral Health Technician

Concentric Healthcare Staffing
07.2016 - 07.2017

Customer Service Representative

Aerotek Staffing
07.2015 - 07.2016

Customer Service Rep

Cox Communications
07.2012 - 05.2015

Behavioral Health Technician

Arizona PRN
03.2008 - 02.2012

High School Diploma - Communications

Washington Preparatory High School

Some College (No Degree) - Elementary Education

University of Arizona

Associate of Arts - General Studies

Pima Community College

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