Summary
Overview
Work History
Education
Skills
Timeline
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Tammy Staten

Lexington,NC

Summary

With a proven track record at Lexington Home Brands, I excel in delivering exceptional customer service and managing data with precision. My expertise in problem resolution and empathetic communication has significantly enhanced customer satisfaction. Skilled in both customer care and technical operations, I lead with decisiveness and a deep understanding of product knowledge, driving positive outcomes and team productivity.

Overview

33
33
years of professional experience

Work History

Customer Care Representative

Lexington Home Brands
09.2006 - Current
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Replied to customer's email questions and requests promptly, within 24 - 48 hours if I had to contact another department.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Navigated multiple computer systems and applications to find information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Processed freight damage claims by researching the claim, accessing damage and making decisions to the satisfaction of all parties.
  • Created new skus for furniture items being introduced for spring and fall markets.
  • Maintained Oracle item master and now Infor M3 item master for any updates on all products.

Sanding Machine Operator/Lead Person

Lexington Home Brands
05.1992 - 09.2000
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Elevated team morale and productivity by leading by example and providing support where needed.

Education

High School Diploma -

West Davidson High School
Lexington, NC
06-1986

Skills

  • Customer service
  • Inbound customer service
  • Data entry
  • Call center experience
  • Complaint handling
  • Problem resolution
  • Product knowledge
  • Order processing
  • Empathy and patience
  • Decision-making
  • Email communication
  • Phone etiquette
  • Data management

Timeline

Customer Care Representative

Lexington Home Brands
09.2006 - Current

Sanding Machine Operator/Lead Person

Lexington Home Brands
05.1992 - 09.2000

High School Diploma -

West Davidson High School

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Tammy Staten