Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Stella

Lake Tomahawk,WI

Summary

Customer service professional with extensive experience managing support teams in the fuel industry and improving operational efficiency. Recognized for utilizing excellent communication skills and goal setting techniques to promote team collaboration and achieve results. Consistently adaptable to changing needs with training in conflict resolution and de-escalation tactics.

Overview

28
28
years of professional experience

Work History

Economic Support Specialist

Vilas County Government
04.2025 - Current
  • Analyze client needs to determine eligibility for economic support programs.
  • Provide comprehensive guidance on benefits application processes to clients.
  • Ensure compliance with federal and state regulations in case management practices.
  • Receive call-center calls from clients daily: provide excellent customer service to assist with their needs.
  • Deescalate angry clients and provide the support they need to help them during times of turmoil.
  • Meet in person with clients who need one-on-one assistance.

Customer Service Supervisor/Office Manager

Krist Oil Company Inc.
05.2021 - 04.2025
  • Hire, train, and establish competent office personnel to prioritize customer service first every time.
  • Coach, counsel, and discipline my team to make them the best they can be.
  • Handle sensitive information with discretion, maintaining confidentiality of company documents and customer records.
  • Provide exceptional customer service when addressing client inquiries or concerns via phone calls, in person, or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Review ATB and request payment from customers in default.
  • Reconcile cash/check/card/ach payments monthly.
  • De-escalate customer complaints, find resolve to service issues, address pricing concerns
  • Coordinate benefit efforts with social service agencies and low income customers.
  • Bid fuel contracts for large entities.
  • Reconcile all fuel movements across eight locations to ensure accurate delivery, billing, and payments.

Guest Service Leader

Kwik Trip, Inc.
01.2020 - 04.2021
  • Supervised and trained staff on cash handling, check processing and POS transaction policies.
  • Led team members in specific areas by delegating tasks, answering questions and resolving conflicts.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Coached team members on service techniques to boost revenue and exceed customer expectations.
  • Communicated with managers to discuss employee performance, report violations and assist with policy enforcement.
  • Observed employee performance for compliance with policies and standard operating procedures.
  • Provided guests with above-and-beyond service
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Oversaw fast-paced operations at busy store with as many as 150 guests per hour.

Retail Store Owner

Kids Kloset
01.2012 - 03.2021
  • History: Purchased in 2012
  • Provide excellent customer service to every customer.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels
  • Aligned inventory processes with demand projections to maximize organizational and budget efficiency
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
  • Assisted customers by answering questions and fulfilling requests
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge
  • Returned change and currency and processed debit and credit card payments with 100% accuracy rate
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly

Accounts Payable and Receivable Specialist

Ritchie Lakeland Oil Company Inc.
08.1997 - 01.2010
  • Answer incoming calls: provide excellent customer service to every caller. Troubleshoot concerns, find resolve.
  • Reported financial data and updated financial records in ledgers and journals.
  • Analyzed figures, postings and documents to maintain accounting program accuracy.
  • Managed and updated financial accounts and permanent records for more than 15,000 current clients.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Completed and mailed bills, contracts, policies, invoices and checks.
  • Verified postings to ledgers to ensure proper entry and account balances.
  • Entered figures using 10-key calculator to compute data quickly.
  • Successfully use small claims court to recover $400K in unpaid invoices, including filing earning garnishments and contempt filings.

Education

Oral and Interpersonal Communication and Written Communication courses, First Aid/CPR training, and Child Development Courses. -

Nicolet Area Technical College
Rhinelander, WI

Diploma - General diploma

D.C. Everest Senior High
Schofield, WI

Skills

  • Supervise office teams: set expectations, goals, and create a successful environment
  • Customer service and retention
  • Hire, coach, counsel, discipline, & terminate team members
  • Conflict deescalation and resolution
  • Accounts payable
  • Accounts receivable (including deposits of $100k daily)
  • Posting ledgers
  • Inventory control
  • Leadership, Employment retention
  • Quickbooks, Microsoft Office Suite
  • Process and procedure development
  • Business growth and expansion
  • Excellent oral, written, and interpersonal communication
  • Excellent organizational skills and ability to prioritize in high stress environment

Timeline

Economic Support Specialist

Vilas County Government
04.2025 - Current

Customer Service Supervisor/Office Manager

Krist Oil Company Inc.
05.2021 - 04.2025

Guest Service Leader

Kwik Trip, Inc.
01.2020 - 04.2021

Retail Store Owner

Kids Kloset
01.2012 - 03.2021

Accounts Payable and Receivable Specialist

Ritchie Lakeland Oil Company Inc.
08.1997 - 01.2010

Oral and Interpersonal Communication and Written Communication courses, First Aid/CPR training, and Child Development Courses. -

Nicolet Area Technical College

Diploma - General diploma

D.C. Everest Senior High

Similar Profiles

CREATE PROFILE