Tammy Stephens
La Rue,TX
Summary
Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 1 year of related experience and superior planning and time management abilities.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Temporary Trainer
Maximus
03.2023 - Current
- Trained new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address different learning skills.
- Analyzed class performance and identified opportunities for additional training.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Performed continuous evaluations of content enhance delivery and improve effectiveness.
Supervisory Specialist
Maximus
03.2014 - 03.2023
- Led productive, motivated and loyal team and generated team wide customer focus and pride in workmanship.
- Delivered Call Center communications and tactical direction and drove achievement of quality, delivery, productivity and financial performance goals and objectives.
- Spearheadedprocess quality initiatives with full compliance to internal, industry and customer quality standards.
- Communicated ES Project operational needs, objectives and performance standards with senior management
- Kept files, logs and records updated with latest information.
- Trained, coached and motivated staff to maintain high performance levels.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
Education
Associate of Arts - Business Management
University of Phoenix
Tempe, AZ05.2013
Skills
- Business Needs Analysis
- Rate Structuring
- Team-Building Activities
- Advocacy
- Production Floor Supervision
- Employee Performance Reviews
- Positive Reinforcement Strategies
- Performance Measurement
- Labor Relations
- Consistent Approach
- Employee Mentoring
- Interpersonal Communications
- Student Rapport-Building
- Group and Individual Instruction
Timeline
Temporary Trainer
Maximus
03.2023 - Current
Supervisory Specialist
Maximus
03.2014 - 03.2023
Associate of Arts - Business Management
University of Phoenix
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