Tammy Stokes
Clarksville,TN
Summary
Bringing top-notch planning and multitasking skills to the table, as well as a hardworking and determined attitude. Recognized for using ingenuity and creativity to meet and exceed sales, revenue, and profit targets. Superior communication skills, as well as the ability to understand and close sales, are required.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Shipping and Receiving Manager
Veteran Grown
1527 Wilma Rudolph
09.2023 - 04.2025
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
- Pulled, verified, and packaged items for shipment.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Enhanced shipping efficiency by implementing streamlined processes and procedures.
- Supervised warehouse staff, providing training and guidance to improve overall performance.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Conducted regular audits of shipping and receiving processes, identifying areas for improvement and implementing corrective actions.
- Reduced shipping errors by implementing a comprehensive quality assurance program.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Developed strong relationships with carriers to negotiate competitive rates and secure timely deliveries.
- Reduced processing times for inbound shipments, meticulously organizing and expediting unpacking and inventory logging.
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
- Achieved high levels of customer satisfaction through empathetic problem-solving and clear communication.
- Retained valuable clients by offering solutions that address their unique concerns while reinforcing brand reputation.
- Improved customer satisfaction by efficiently handling inbound calls and addressing concerns promptly.
- Kept up-to-date on company policies and product offerings to provide accurate information to callers, fostering trust and loyalty among customers.
Online Personal Shopper
Walmart Supercenter
Oak Grove, KY
11.2022 - 09.2023
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
- Drove store revenue by offering customers accessories and related purchases to complete selections
- Selected best-quality perishable items such as meat and produce
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
- Loaded and unloaded orders at customer's homes or locations
- Reviews orders prior to pick up for accuracy and purchase-by dates
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
- Stored all perishable items in refrigerated area until customer's pickup
- Tracked substitutions and informed customers of changes
- Helped customers locate products and checked store system for merchandise at other sites
- Reported all order discrepancies to team leader or other manager
- Complied with store's required appearance and standards
- Demonstrated speed and accuracy in order item selection
- Observed store's safety regulations while engaged in product fulfillment activities
- Placed each selected item in appropriate bin prior to order completion
- Worked productively with customers to meet order requirements and service expectations
- Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes
- Scanned each item's barcode before item's removal from shelf
- Consistently met deadlines and quality goals for accuracy and timeliness
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes
- Retrieved customer's order after payment, and assisted with transport to vehicle
- Maximized efficiency by scanning items quickly
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy
- Confirmed all selected items were in excellent condition with intact packages
- Walmart Supervisor Cap Team 2, 03/2019
Certified animal specialist
Petco
Vallejo, CA
06.2003 - 11.2006
- Responsible for stocking shelves and helping customers in cleaning animal cages and maintaining the store
- Handle the tasks of assisting customers by providing tips and methods of pet care
- Perform responsibilities of welcoming and handling customer queries on pet care products
- Ensure that the products are well stocked to meet customer requirements on time and efficiently
- Handle responsibilities of monitoring and supervising the activities of sales staff
- Comprehensive knowledge of pet’s care products, procedures and ways of feeding
- Skilled in handling and maintaining good rapport with customers
- Ability to operate basic computer applications and the Internet
- Strong management, organizational and has the ability to meet sales target
Education
Medical Insurance Coding - Billing and Coding
At-Home Professions
Fort Collins, CO01.1997
High School - undefined
Orland High School
Orland, CA01.1995
Skills
- Core Qualifications
- Excellent understanding of sales tactics and marketing strategies
- Proficient in computer programs and data entry
- Great customer service skills
- Experience with tele sales inbound sales and personal sales
- Exceptional communication skills with customers as well as coworkers and employers
- Ability to multitask and remain organize
- Experience in caring and handling animals
- Administrative Skills
- Administrative
- Appointments
- Correspondence
- Errands
- Events
- Event Planning
- Filing
- Implementing Procedures
- Maintaining Schedules
- Meetings
- Office Management
- Project Management
- Research
- Scheduling
- Financial Skills
- Accounting
- Budgeting
- Purchasing
- Technology Skills
- Computer (PC, Mac, tablet)
- Database Management
- Microsoft Office
- Personal Mastery Skills
- Confidentiality
- Diplomatic
- Discretion
- Flexibility
- Interpersonal
- Multitasking
- Organization
- Team management
- Lead prospecting
- Staff training
- Matured to work well with all team members
- Ability to perform under extreme volatile customer situations
- Excellent computer and communication skills
- Compassion and love for animals
- Receives pleasure from helping others
- High interest in learning general science and biology
- Excellent hands in sterilizing surgical equipment
- Taking Dictation
Certification
- At-Home Professions
- Billing and Coding degree. Graduated with honors 4.0 GPA 1997
- CNA certification 1998
- Certified Animal Specialist PICAC
- Avian Certification 2003
- Small Animal Certification 2003
- Aquatics Certification 2003
- Biology and Animal Science Degree 2005
Timeline
Shipping and Receiving Manager
Veteran Grown
09.2023 - 04.2025
Online Personal Shopper
Walmart Supercenter
11.2022 - 09.2023
Certified animal specialist
Petco
06.2003 - 11.2006
Medical Insurance Coding - Billing and Coding
At-Home Professions
High School - undefined
Orland High School