Summary
Overview
Work History
Education
Skills
References
Timeline
CustomerServiceRepresentative
Tammy Strocher

Tammy Strocher

Champaign,IL

Summary

Determined and responsible with more than 20 years of success boosting efficiency and streamlining procedures for the communications industry. Focused on smoothly overseeing personnel and operational facets. Effectively balance targets with resources and optimize long-term success. Proven expertise in conducting in-depth SOC 1 and ISO audits and devising successful improvement strategies. Methodically evaluated documents and systems and initiated corrections in compliance with established standards. Superb analytical and communications skills enabled optimum results.

Overview

11
11
years of professional experience

Work History

IT Iternal Audit Analyst/ Business Operations Prof

Amdocs
Champaign, IL
10.2018 - Current
  • Applied professional judgment in gathering and evaluating evidence for thorough analysis.
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence, specifically SOC 1 and ISO.
  • Conducted and completed risk-based audits of key business processes on internal controls and developed reports on findings.
  • Reviewed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review.
  • Identified risks and opportunities with management to improve business processes.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills

Technical & Business Operations Specialist/Service Desk Supervisor

Amdocs
Champaign, IL
10.2012 - 10.2018
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance
  • Managed team of 10 personnel focused on implementing resolutions and updates
  • Mentored and delivered in-depth training, imparting knowledge of best practices for protecting data and minimizing errors
  • Implemented escalation procedures to effectively handle time-sensitive issues
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities
  • Conducted client on-site training of best practices to answer customer questions and redirect concerns toward positive aspects.

Education

Bachelor of Arts: English -

Western Illinois University

Skills

  • Staff Management
  • Onboarding and training
  • Operations management
  • Relationship building and management
  • Data collection and analysis
  • Process improvement
  • Public speaking
  • Effective communication
  • Business workflows
  • Business Operations Expert
  • Process Evaluations
  • Contract Compliance
  • Internal Controls
  • Compliance Standards
  • Root Cause Analysis
  • Audit Coordination
  • Microsoft Office

References

  • Tracy Bushue-Jenkins, Amdocs, Unit Business Operations Manager, tbushuem@amdocs.com, 217-840-84100
  • Gajendra Jain, Amdocs, Software Engineering Line Manager, Gajendra.Jain@Amdocs.com, 217-202-1649

Timeline

IT Iternal Audit Analyst/ Business Operations Prof

Amdocs
10.2018 - Current

Technical & Business Operations Specialist/Service Desk Supervisor

Amdocs
10.2012 - 10.2018

Bachelor of Arts: English -

Western Illinois University

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Tammy Strocher