Tammy Stutts

Piedmont Electric Membership

09.2007 - Current

Handle phone calls for members needs such as, explanation of bills, billing history, payments, due dates, problems with their meter, etc
Make work orders, communicate from all other departments within the company, dispatch work orders to the appropriate field techs, etc
Open and close service orders, scanning and filing
Handle calling members for non-pay, work cutoffs, send command to cut off or cut on members accounts from software program
Also handle all aspects of working in a remote branch office that includes opening and closing procedures, taking
payments at the drive through, check and credit card processing, daily deposits, balancing, etc
Collections, outages, etc.
Providing effective, accurate and courteous customer service to members, vendors and visitors
Facilitating day-to-day processes for payments, billing, service requests, memberships, capital credits, account adjustments, ancillary products, and other services
Securing, researching and assembling data to process various service orders and payments
Developing a strong working knowledge of all organizational services
Anticipating issues and addressing needs proactively to offer solutions
Determining appropriate, policy-driven actions to minimize risk
Expressing skills in critical thinking and analysis
Supporting collaboration and communication with a positive attitude
Identifying and suggesting positive improvements to process

Summary