Tammy Sullivan
Hillsdale,MI
Summary
Talented kitchen leader offer over 30 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Overview
24
24
years of professional experience
Work History
Kitchen Manager
Jonesville Market
Jonesville, MI
01.2018 - 01.2022
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Cook
Carls HideAway
Ida, Michigan
10.2013 - 09.2018
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Communicated closely with servers to fully understand special orders for customers.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Inspected appliances, commercial fryers, and ovens to verify proper working order.
- Ordered and received products and supplies to stock kitchen areas.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
Food Preparation Worker
Bob Evans Restaurant
Dundee, Michigan
06.2009 - 09.2011
- Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Organized and re-stocked various stations and self-service items.
- Packaged and stored food products following proper handling and preservation methods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Monitored and maintained required food temperatures for safety.
- Used culinary and cutlery tools to prepare foods for cooking or cold dish presentations.
- Transferred supplies and equipment between storage and work areas to support food preparation.
- Measured, mixed and cooked ingredients following directions and nutritional restrictions.
- Distributed food during busy peak periods to drive customer satisfaction.
Crew Member to General Manager
Taco Bell
Dundee, MI
03.1993 - 04.2006
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
- Communicated and negotiated with various vendors to obtain necessary inventory.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Boosted employee satisfaction 100.01% by developing staff recognition and accountability program, reducing staff turnover .03%.
- Reduced shortages 18% by holding staff accountable for excessive food waste and conducting shift inventories.
- Calculated time cards to process employee payroll for 30-member team using company software.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw food preparation and monitored safety protocols.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining [Number]% accuracy.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Purchased food and cultivated strong vendor relationships.
Education
High School Diploma -
Linwood Schools
Linwood Kansas06.1979
Skills
- Managing Deliveries
- Performance Monitoring
- Kitchen Equipment Operation
- Labor and Overhead Cost Estimation
- Portion Sizes
- Team Leadership
- Inspection and Observation
- Money Handling
- Staff Scheduling
- Food Safety and Sanitation
- Investigating Complaints
- Multitasking and Organization
- Staff Supervision
- Budget Management
- Customer Service
- Inventory Management
- Supply Ordering and Management
- Staff Training
- Quality Assurance
- Shift Scheduling
- Disciplinary Action
- New Employee Recruitment
- Verbal and Written Communication
- Monitoring Food Preparation
Timeline
Kitchen Manager
Jonesville Market
01.2018 - 01.2022
Cook
Carls HideAway
10.2013 - 09.2018
Food Preparation Worker
Bob Evans Restaurant
06.2009 - 09.2011
Crew Member to General Manager
Taco Bell
03.1993 - 04.2006
High School Diploma -
Linwood Schools
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