Summary
Work History
Overview
Education
Skills
Timeline
DeliveryDriver

Tammy Swain

Newport News,VA

Summary

Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.

Dependable and service-focused delivery driver motivated to deliver consistent, prompt and courteous service. Reliable and energetic professional provides prompt, seamless access to supply. Veteran driver over several years delivers energetic approach to meeting expectations.

Reliable Delivery Driver known for productivity and efficient task completion. Possess specialized skills in route planning, time management, and safety compliance. Excel in communication, problem-solving, and adaptability, ensuring smooth delivery operations and customer satisfaction.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Work History

Delivery Driver

Amazon Flex
Newport News, VA
04.2023 - 12.2023
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Managed inventory levels during deliveries by verifying load counts against shipping manifests.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Received daily delivery instructions and route assignments from dispatch.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Handled merchandise in accordance with product handling standards.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Notified customers of delays to decrease calls to support.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Utilized GPS and maps for efficient route planning.
  • Checked shipping papers to determine nature of load and presence of hazardous materials.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Kept accurate logs of all deliveries and trips.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
  • Checked loads against shipping papers to verify contents and identify special handling requirements.
  • Inspected vehicles' condition, supplies and equipment before and after trips

Home Health Care Assistant

Comforter Keepers
Franklin, VA
05.2022 - 12.2022
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Monitored fluid intake and output levels for accuracy reporting purposes.
  • Maintained a clean work environment while adhering to infection control policies and procedures.
  • Instructed clients on how to use assistive devices such as canes, walkers, wheelchairs.
  • Responded appropriately in emergency situations using established protocols.
  • Provided personal care and companionship to elderly patients in their homes.
  • Prepared meals based on prescribed diets.
  • Communicated effectively with family members regarding client needs and care plans.
  • Ensured patient safety by monitoring vital signs and providing fall prevention techniques.
  • Kept accurate records of client progress and reported changes in condition to the supervisor or case manager.
  • Observed proper body mechanics when transferring patients from bed-to-chair or wheelchair-to-bed.
  • Participated in team meetings with other healthcare professionals regarding client's individualized plan of care.
  • Performed light housekeeping duties including laundry, vacuuming and dusting.
  • Maintained client confidentiality in accordance with HIPAA regulations.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Tracked and reported clients' progress based on observations and conversations.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
  • Documented patient status and reported changes in care needs.
  • Assisted clients with proper exercises and rehabilitation.
  • Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
  • Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
  • Provided patients and families with emotional support and instruction.
  • Checked patients' pulse, temperature and respiration.

Inbound Call Center Sales Representative

Life Protect 24/7
Virginia Beach, Virginia
09.2021 - 01.2022
  • Followed-up with customers to ensure their satisfaction with the service received.
  • Recommended process improvements to enhance efficiency and productivity levels within the team.
  • Identified opportunities to upsell products when appropriate.
  • Maximized sales opportunities on each call by using effective selling techniques.
  • Answered incoming customer calls and provided product and service information.
  • Processed orders, forms and applications accurately and efficiently.
  • Resolved customer complaints via phone, email or mail.
  • Maintained customer records by updating account information in the computer system.
  • Met individual targets set by supervisors for sales conversions and revenue generation.
  • Consulted with customers to resolve service and billing issues.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.

Customer service representative in call center

Ibex Global Solutions
Newport News, Virginia
08.2020 - 03.2021
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered customer inquiries via phone, email, and chat.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Implemented innovative methods for streamlining the customer service process.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided accurate information about products and services to customers.
  • Resolved customer complaints promptly and efficiently.
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Developed strong customer relationships to encourage repeat business.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Strengthened customer retention by offering discount options.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Collected deposits or payments and arranged for billing.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Promoted available products and services to customers during service, account management and order calls.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Led on- and off-site customer support teams across multiple time zones.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Supported sales team members to drive growth and development.
  • Excelled in exceeding daily credit card application goals.
  • Mentored junior team members and managed employee relationships.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.

Delivery Driver

Instacart
Norfolk, Virginia
03.2018 - 01.2021
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Managed inventory levels during deliveries by verifying load counts against shipping manifests.
  • Checked tires for proper inflation before leaving on each route.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Received daily delivery instructions and route assignments from dispatch.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Assisted warehouse personnel in packing orders when necessary.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Utilized street maps to plan and determine most efficient routes.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Notified customers of delays to decrease calls to support.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Utilized GPS and maps for efficient route planning.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Kept accurate logs of all deliveries and trips.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Conducted pre-inspections to keep trucks reliable and well-maintained.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Reported delays and accidents to stations using telephones or two-way radios.

General Manager

Jersey Mikes Subs
Norfolk, Virginia
10.2016 - 08.2020
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Created schedules and monitored payroll to remain within budget.
  • Administered employee discipline through verbal and written warnings.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Trained employees on duties, policies and procedures.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Analyzed market trends to inform business decisions and strategies.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.

Med Tech and Direct Care Staff

Colonial Home For Adults
Chesapeake, Virginia
09.2009 - 01.2015
  • Collected and processed specimens from patients for laboratory analysis.
  • Performed urinalysis tests on patient samples for diagnosis and treatment of illnesses.
  • Reviewed test results with physicians to assist in diagnosis and treatment decisions.
  • Recorded all test results in patient files according to hospital policies and procedures.
  • Administered medications under physician direction following standard operating procedures.
  • Monitored vital signs including temperature, pulse, respiration rate and blood pressure.
  • Provided instruction to patients regarding proper specimen collection techniques.
  • Monitored medical supply inventory to ensure consistent availability of critical items.
  • Participated in continuing education courses related to medical technology advances.
  • Labeled specimens accurately according to established protocols.
  • Protected patients and employees by adhering to infection-control and hazardous waste policies.
  • Reported safety hazards to supervisors, removing risk and promoting workplace safety.
  • Monitored patients for medical changes and reviewed and revised care plans accordingly.
  • Observed and recorded vital signs and reported changes to physicians or nurses.
  • Provided medical technology information by answering questions and requests.
  • Assisted with medication administration and documentation of treatments.
  • Monitored vital signs, including blood pressure, temperature and pulse rate.
  • Performed housekeeping tasks, such as changing linens and cleaning rooms.
  • Collaborated with interdisciplinary team members in providing quality patient care services.
  • Provided emotional support and encouragement to clients during difficult times.
  • Responded promptly to emergency situations involving client health or safety.
  • Developed individualized plans of care to address each client's needs.
  • Supervised activities of daily living for clients.
  • Educated family members on how to provide safe care for their loved ones at home.
  • Assessed changes in physical or mental condition and reported findings to supervisor.
  • Encouraged socialization among clients through recreational activities.
  • Provided personal care to clients, such as bathing, dressing and grooming.
  • Supported client rights in accordance with applicable laws, regulations and ethical standards.
  • Participated in training programs as required by state licensing regulations.
  • Entertained or read aloud to patients to improve mental health and alertness.

Overview

14
14
years of professional experience
2011
2011
years of post-secondary education

Education

Certification - Office Adminastrator

Nevada Career Institute
Newport News, VA
06.2023 - 03.2023

Associate of Science - Social Sciences

Tidewater Community College
Portsmouth , VA
03.2009 - 12.2011

GED Certification
Goochland, Virginia

Skills

  • Vehicle inspection
  • Route optimization
  • Inventory management
  • Safety compliance

Timeline

Certification - Office Adminastrator

Nevada Career Institute
06.2023 - 03.2023

Delivery Driver

Amazon Flex
04.2023 - 12.2023

Home Health Care Assistant

Comforter Keepers
05.2022 - 12.2022

Inbound Call Center Sales Representative

Life Protect 24/7
09.2021 - 01.2022

Customer service representative in call center

Ibex Global Solutions
08.2020 - 03.2021

Delivery Driver

Instacart
03.2018 - 01.2021

General Manager

Jersey Mikes Subs
10.2016 - 08.2020

Med Tech and Direct Care Staff

Colonial Home For Adults
09.2009 - 01.2015

Associate of Science - Social Sciences

Tidewater Community College
03.2009 - 12.2011

GED Certification

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Tammy Swain