Tammy Swartz
Duncan Falls,OH
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Ambitious and anxious to obtain an entry-level Remote position to help launch career while achieving company goals.
Overview
7
7
years of professional experience
Work History
Health Benefits Coordinator
Conduent (New Jersey Family Care)
Duncan Falls, Ohio
10.2023 - Current
- Assisted clients with Medicaid applications and renewals, answering questions and providing guidance throughout the process.
- Researched and responded to inquiries from clients regarding Medicaid coverage and benefits.
- Explained complex regulations related to Medicaid programs to clients in a clear and concise manner.
- Collaborated with other departments within the organization to ensure that client cases were being processed in a timely fashion.
- Answered customer questions to maintain high satisfaction levels.
- Identified needs of customers promptly and efficiently.
- Maintained accurate records of all client interactions.
Inventory Specialist
Staples
Guntersville, AL
06.2021 - 01.2023
- Performed scheduled inventory counts and supply audits.
- Participated in physical inventory counts to keep information accurate and current.
- Inspected incoming materials for damage.
- Performed inventory cycle counting and identified discrepancies.
- Entered information into system to update status reports.
- Investigated and resolved variances with inventory records.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Prepared inventory for shipment by attaching tags and labels.
- Pulled damaged and recalled products for return or disposal.
- Coordinated inventory, stocking and ordering.
Head Cashier
Lowes Home Improvment
Guntersville, AL
02.2019 - 03.2021
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
Customer Service Representative
Alorica
Guntersville, AL
05.2017 - 12.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on special pricing opportunities and company offerings.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
GED -
Martin County BOE
Inez, KYSkills
- HIPAA Compliance
- Healthcare knowledge
- Policy Interpretation
- HR understanding
- Investigation skills
- Preparing applications
- Data Entry
- Cycle counting
- Inventory Tracking
- Loss Prevention
- Price Verification
- Shift Scheduling
- Payment Processing
- Transaction Management
- Customer Service Management
- Training and coaching
- Application support
- Remote Office Availability
Timeline
Health Benefits Coordinator
Conduent (New Jersey Family Care)
10.2023 - Current
Inventory Specialist
Staples
06.2021 - 01.2023
Head Cashier
Lowes Home Improvment
02.2019 - 03.2021
Customer Service Representative
Alorica
05.2017 - 12.2018
GED -
Martin County BOE
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