Tammy Painter

Work History

Customer Service Specialist

JCAR Logo Gear

05.2022 - Current

Enhanced customer satisfaction by resolving issues promptly and professionally.
Reduced response time for customer inquiries by streamlining communication processes.
Collaborated with team members to create effective strategies for improving overall customer experience.
Maintained up-to-date knowledge of products and services to provide accurate information to customers.
Developed rapport with customers, fostering long-term relationships and repeat business.
Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Take payment information and other pertinent information such as addresses and phone numbers to place orders.
Maintained customer files and databases.
Answered customer telephone calls promptly to avoid on-hold wait times.

Office Manager/HR Assistant

American Tire & Wheel

06.2020 - 10.2021

Streamlined office operations by implementing efficient filing systems and organizational strategies.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Created, maintained and updated filing systems for paper and electronic documents.
Developed and maintained successful relationships with vendors, suppliers and contractors.
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Coached new hires on company processes while managing employees to achieve maximum production.
Reported to senior management on organizational performance and progress toward goals.
Delivered performance reviews, recommending additional training or advancements.
Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained compliance with labor laws by conducting thorough audits of HR practices and policies.
Established strong relationships with external vendors related to benefits administration or other HR services.
Documented human resources records and maintained confidentiality of sensitive personal information.
Maintained office supplies, distributed mail and processed invoices for payment.
Partnered with management team to coordinate on-boarding and off-boarding processes.
Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
Answered and redirected incoming phone calls for office.
Administered compensation, benefits, and performance management systems at direction of supervisor.
Processed employee termination paperwork at direction of supervisory staff.
Updated and maintained employee attendance records.
Helped employees register for benefits programs using online portals.
Converted employee status from temporary to permanent.

Office Manager

JD Heiskell

04.2017 - 07.2019

Streamlined office operations by implementing efficient filing systems and organizational strategies.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Created, maintained and updated filing systems for paper and electronic documents.
Managed compliance to keep organization operating within legal and regulatory guidelines.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Summary

Overview

Work History

Customer Service Specialist

Office Manager/HR Assistant

Office Manager

Education

High School Diploma -

Skills

Timeline

Similar Profiles

Cole DunlapCole Dunlap

SILVERIO ABRAHAM RAMIREZ AVIÑASILVERIO ABRAHAM RAMIREZ AVIÑA

Kimber BoetgerKimber Boetger

Harrison DownsHarrison Downs

Terrance EdmondsTerrance Edmonds