Tammy Taylor
Glen Allen,Virginia
Summary
Experienced administrative assistant with a strong background in the financial services and medical industries. Proactive, detail-oriented, and highly organized. Excels in providing comprehensive office support and effectively coordinating employee management. Skilled in making travel and accommodation arrangements. Ensures seamless operations by maintaining open communication and strong relationships with other departments. Top-notch communicator with excellent time management, administrative, and customer service skills.
Overview
21
21
years of professional experience
Work History
Staff Onboarding Specialist
Aquent
02.2022 - Current
- Support Human Resources and Recruiting and Learning Services Department
- Ensure accurate data entry of information into the Dayforce System
- Provide support to managers in relation to the employee new hire
- Perform audits of various databases including I-9 records, name and marital status
- Analyzes and makes recommendations for process improvement for all on-boarding activities
- Schedule and conduct Tech & Training Call on New Hires first day
- Submit IT request for laptop build and shipment
- Process Equipment Returns.
Legal Administrative Assistant
Owens & Minor
02.2018 - 02.2022
- Maintain daily calendar and meeting request for five executives
- Process travel and expense reports
- Distribute bankruptcy and garnishment notices
- Process all litigation holds, document preservation notices, and settlement requests
- Handle payment of all incoming invoices
- Establish and revise training guides
- Maintain and update Bordereau spreadsheet
- Reconcile legal fee spreadsheet
- Actively participate on a Records Management Committee and First Aid Committee
- Use Apttus in assisting with contracts.
- Supported multiple attorneys simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
Administrative Assistant
Capital One
01.2017 - 01.2018
- Provided support to Vice Presidents, Senior Directors, and Directors
- Processed travel & expense reports
- Responsible for scheduling and ensuring reservations while using Microsoft Outlook
- Planned team-outings and facilitated catering orders for meetings and trainings
- Resolved scheduling conflicts or concerns and assumed other administrative duties.
Special Legal Processing
Capital One
01.2012 - 01.2017
- Processed levys, restraints, garnishments, turnovers, and releases
- Responsible for debit funds from customers to deposit into GL accounts
- Credited customer accounts back and debit from GL accounts
- Answered customer questions or concerns
- Encoded and remoted capture and reconcile GL tickets
- Facilitated quarterly team meetings, trainings, and team-building outings
- Recognized as the Head of the Spirit Committee
- Assisted in making process improvements for optimal workflow
- Team Lead, QA cases, and held training classes.
Loyalty Rewards Representative
Capital One
01.2011 - 01.2012
- Assisted card holder with redeeming all rewards
- Answered all rewards related calls
- Supported card holder with activating card, updating demographic information, requesting a new card, and making payments
- Aided supervisor with entering exceptions
- Coached peers with call management and responsible for training new employees.
Office Assistant
Henrico County Mental Health
01.2008 - 01.2011
- Responsible for keying in service logs, opening and closing charts for case managers
- Assumed duties related to ordering office supplies and maintaining the upkeep of office equipment
- Maintained files for service logs
- Entered financial and insurance data for clients and transferred client assignments
- Ran monthly reports for supervisors and distributed paychecks
- Checked clients in, collect co pays, schedule appointments
- Answered multi line phone system.
Administrative Assistant
Advanced Orthopedic Centers
01.2004 - 01.2008
- Scanned medical records into MRO system for release of records
- Assisted in pulling and filling of charts
- Answered multi-line switchboard
- Secretary for doctors
- Entered client notes after visit completion
- Reviewed patient charts for the front desk and verify insurance
- Checked patients out, collected co-pays, and scheduled follow up appointments.
Administrative Assistant
Virginia Ear, Nose and Throat
01.2004 - 01.2004
- Collected patient co-pays and scheduled their follow up appointments
- Logged and balanced daily monies and assured all the doctor's charge tickets are accounted for
- Entered in referrals using Medic computer system
- Answered appointment line calls when needed.
Education
General Studies Diploma -
New Kent High School
Google Project Management Course -
Coursera
03.2024
Human Resources Management -
eCornell
02.2023
Associate of Applied Science, General Paralegal -
J. Sargent Reynolds
05.2020
Skills
- Proficient in Microsoft Office Suite, Google Suite, and other Data Management Systems
- Ability to work independently and in a team-oriented environment
- Customer Relations
- Documentation Management
- Quality Assurance
- Self Motivation
- Time Management
- Problem-Solving
- Multitasking
- Attention to Detail
- Multitasking Abilities
- Organizational Skills
Accomplishments
- J. Sargent Reynolds Dean's List
- Recognized on the President's Honor Roll
Timeline
Staff Onboarding Specialist
Aquent
02.2022 - Current
Legal Administrative Assistant
Owens & Minor
02.2018 - 02.2022
Administrative Assistant
Capital One
01.2017 - 01.2018
Special Legal Processing
Capital One
01.2012 - 01.2017
Loyalty Rewards Representative
Capital One
01.2011 - 01.2012
Office Assistant
Henrico County Mental Health
01.2008 - 01.2011
Administrative Assistant
Advanced Orthopedic Centers
01.2004 - 01.2008
Administrative Assistant
Virginia Ear, Nose and Throat
01.2004 - 01.2004
General Studies Diploma -
New Kent High School
Google Project Management Course -
Coursera
Human Resources Management -
eCornell
Associate of Applied Science, General Paralegal -
J. Sargent Reynolds
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