Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tammy Theile

Trenton,OH

Summary

Proactive Director of Front Office Operations with extensive experience optimizing scheduling systems, managing inventory, and improving employee morale. Skilled in yield management, guest relations, and staff training. Known for reducing guest complaints and turnover rates while fostering strong client relationships and ensuring high standards of service.

Overview

20
20
years of professional experience

Work History

Director of Front Office Operations

Pyramid Global Hotel Group
10.2021 - Current
  • Managed inventory control systems for hotel amenities, minimizing waste and consistently meeting guest needs.
  • Optimized scheduling system to ensure proper coverage during peak hours while remaining compliant with labor laws.
  • Oversaw daily front office operations, ensuring smooth workflow while maintaining high standards of customer service excellence.
  • Increased room revenue through effective yield management strategies and optimizing room occupancy rates.
  • Improved employee morale and retention by developing comprehensive training programs for front office staff members.
  • Reduced guest complaints by closely monitoring staff performance and providing regular feedback for improvement.
  • Developed strong relationships with clients, securing repeat business and generating new leads through referrals.
  • Conducted regular performance evaluations for front office staff, identifying areas for growth and development opportunities.
  • Collaborated with other departments to ensure a seamless guest experience, addressing concerns promptly and efficiently.

Director of Housekeeping

Pyramid Global Hotel Group
09.2019 - 10.2021
  • Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
  • Improved overall guest satisfaction by implementing efficient housekeeping procedures and staff training programs.
  • Championed environmental sustainability efforts within the department by adopting eco-friendly cleaning practices and reducing energy consumption where possible.
  • Developed strong working relationships with vendors, negotiating favorable terms for supply contracts and service agreements.
  • Promoted a culture of continuous learning among housekeeping staff through ongoing training initiatives tailored to individual needs and skill levels.
  • Collaborated with human resources to refine recruitment strategies for the housekeeping department, attracting top talent and reducing time-to-fill open positions.
  • Oversaw renovations projects in collaboration with maintenance teams, ensuring minimal disruption to guests during periods of construction.
  • Implemented staff recognition programs to boost morale and acknowledge exceptional performance, contributing to a motivated and engaged workforce.

Director of Housekeeping

Pyramid Global Hotel Group
02.2005 - 09.2019
  • Improved overall guest satisfaction by implementing efficient housekeeping procedures and staff training programs.
  • Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
  • Enhanced communication between housekeeping staff and other departments, fostering a collaborative work environment that improved overall hotel operations.
  • Coordinated scheduling and staffing to accommodate fluctuating occupancy rates, maximizing efficiency and minimizing labor costs.
  • Conducted regular inspections of guest rooms and public spaces, ensuring adherence to established cleanliness standards and addressing any issues promptly.
  • Streamlined inventory management processes, reducing waste and ensuring consistent availability of necessary supplies.
  • Trained and mentored all new personnel to maximize quality of service and performance.

Education

Bachelor of Arts - English Journalism With Minor Is Business Adm

Marquette University
Milwaukee, WI

Skills

  • Guest satisfaction tracking
  • Task Delegation
  • Emergency Preparedness
  • Guest Relations Management
  • Reservation Management
  • Revenue optimization
  • Employee engagement
  • Customer Service

Accomplishments

Task Force Manager delegated to open two new build hotels in two locations. Provided training and deployment of tasks to hired experts, including managers, The Lytle Park Hotel, Cincinnati, OH and the Marriott Chandler, Arizona

Task Force Manager sent to other hotels to train employees to elevate guest satisfaction and expert morale. Hotel brands to include Marriott, Sheraton, Le Meridian and Radisson.

Timeline

Director of Front Office Operations

Pyramid Global Hotel Group
10.2021 - Current

Director of Housekeeping

Pyramid Global Hotel Group
09.2019 - 10.2021

Director of Housekeeping

Pyramid Global Hotel Group
02.2005 - 09.2019

Bachelor of Arts - English Journalism With Minor Is Business Adm

Marquette University

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Tammy Theile