Tammy Thomas
Milford
Summary
Professional administrative specialist with over 30 years of customer service experience prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, and ensuring positive client/patient interactions.
Overview
23
23
years of professional experience
Work History
Front Desk Receptionist
Foxboro Smiles, PLLC
10.2022 - Current
- Schedule, coordinate and confirm appointments.
- Deliver outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Improved the accuracy of billing processes by diligently verifying insurance coverage information for each patient prior to appointments.
Massage Therapist
The Holistic Wellness Center
01.2011 - Current
- Provide professional massage therapy to clients
- Create personalized treatment plan for chronic issues
- Maintain a clean, safe work environment for staff and clients
- Answer phones and make appointments
Ophthalmology Surgical Coordinator
Dedham Ophthalmic Consultants & Surgeons
10.2020 - 11.2021
- Streamlined the surgical booking process for multi surgeon practice.
- Coordinated with insurance companies to secure necessary authorizations for scheduled surgeries.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Provided exceptional patient care by addressing concerns, answering questions, and offering emotional support throughout the surgical process.
Office Manager
Connors Pediatric Dentistry, P.C.
01.2014 - 10.2020
- Manage/order office supplies, organization and upkeep
- Ordered and distributed office supplies while adhering to a fixed office budget
- Answered phones and triaged patients for appropriate appointment dates/times/services
- Greeted patients and parents, made new appointments and checked out after treatment
- Balanced daily ledger of payments, maintained dental claims
- Posted insurance payments
- Managed employees schedules and maintained vacation requests and time off log
- Ensured compliance of OSHA and HIPAA policies throughout the office
- Managed the appointment book and meeting schedule for the doctor
Housekeeping Supervisor
Best Western Adams Inn Quincy - Boston
01.2009 - 01.2011
- Assisted Department manager in maintaining employees schedules
- Prepared daily work assignments for employees
- Maintained inventory counts and assisted in ordering supplies
- Inspected guest rooms for cleanliness after the housekeeper was finished
- Assisted in laundry functions, as needed
- Corresponded with multiple departments to ensure proper safety and operations of the guest rooms and common areas
- Assisted guests with inquiries and help to resolve any conflicts that may have come up
Front Desk Agent
Hilton Boston Back Bay & Doubletree Suites by Hilton Hotel Boston - Cambridge
01.2006 - 01.2009
- Checked guests in/out of hotel
- Prepared itemized receipts for guests, upon request
- Maintained open communication between multiple departments throughout the hotel
- Balanced daily cash drawer and credit card charges
- Answered switchboard and directed calls to the appropriate departments
- Assisted guests in making new reservations for return visits
- Assisted housekeeping staff in delivering supplies to guests rooms, upon request
- Participated in up-selling of hotel rooms and amenities
Dental Receptionist
Dedham Medical Associates
01.2002 - 01.2006
- Answered phones and triaged patients
- Made appointments with multiple doctors and services
- Received payments on patient accounts and balanced drawer at the end of the day
- Prepared referrals for patients who needed to see specialists
- Maintained a clean and HIPAA compliant work station
Education
Certificate - Muscular Therapy
Massage Therapy Institute
Watertown, Massachusetts02-2008
High School Diploma -
John D O'Bryant School of Math And Science
Roxbury, Massachusetts06-1995
Skills
- Strong Organizational Skills
- Team Player
- Professional Communication Skills
- Microsoft Word, Excel, Outlook
- Administrative support
- Customer Satisfaction
- Active Listening Skills
- Positive Customer Experiences
- Resolved Client Conflicts
- Dedicated Representative
Timeline
Front Desk Receptionist
Foxboro Smiles, PLLC
10.2022 - Current
Ophthalmology Surgical Coordinator
Dedham Ophthalmic Consultants & Surgeons
10.2020 - 11.2021
Office Manager
Connors Pediatric Dentistry, P.C.
01.2014 - 10.2020
Massage Therapist
The Holistic Wellness Center
01.2011 - Current
Housekeeping Supervisor
Best Western Adams Inn Quincy - Boston
01.2009 - 01.2011
Front Desk Agent
Hilton Boston Back Bay & Doubletree Suites by Hilton Hotel Boston - Cambridge
01.2006 - 01.2009
Dental Receptionist
Dedham Medical Associates
01.2002 - 01.2006
Certificate - Muscular Therapy
Massage Therapy Institute
High School Diploma -
John D O'Bryant School of Math And Science
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