TAMMY THREATT
South Holland,IL
Summary
Detail-oriented Patient Access Supervisor with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 90% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
34
34
years of professional experience
Work History
Patient Access Supervisor
Cook County Health Hospital Systems
10.2014 - 05.2023
- Directly responsible for the management of 40 employees, multiple department, and a budget in excess of $680,000.
- Streamlined patient registration process by implementing efficient workflows and reducing wait times.
- Enhanced patient satisfaction with improved communication strategies and timely resolution of issues.
- Developed a comprehensive training program for new employees, ensuring thorough understanding of job responsibilities and hospital policies.
- Optimized staff scheduling to maintain adequate coverage during peak hours, minimizing patient wait times and improving service quality.
Administrative Assistant
Cook County Health Hospital Systems
07.2011 - 09.2014
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Call Center Representative
Cook County Health Hospital Systems
03.1989 - 06.2011
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Bachelor of Science - Finance
Chicago State University
Chicago, ILSkills
- Effective Problem Solving
- Team Management
- HIPAA Compliance
- Revenue Cycle Management
- Performance Evaluation
- Software Proficiency
- Employee Recruitment and Hiring
- Eligibility Determination
- Team Leadership
- Insurance Billing
- Regulatory Compliance
- Process Improvement
Accomplishments
Facilitated, manged and set up multiple CO-VID vaccination sites.
Affiliations
- Certified Revenue Cycle Professional
Timeline
Patient Access Supervisor
Cook County Health Hospital Systems
10.2014 - 05.2023
Administrative Assistant
Cook County Health Hospital Systems
07.2011 - 09.2014
Call Center Representative
Cook County Health Hospital Systems
03.1989 - 06.2011
Bachelor of Science - Finance
Chicago State University
Similar Profiles
Tavi IshmaelTavi Ishmael
ERT-Paramedic at Cook County Health Hospital SystemsERT-Paramedic at Cook County Health Hospital Systems
Steven WoznickiSteven Woznicki
Staff Nurse at Cook County Health Hospital Systems Stroger HospitStaff Nurse at Cook County Health Hospital Systems Stroger Hospit
Clara WrightClara Wright
Intern at Cook County Health Hospital SystemsIntern at Cook County Health Hospital Systems