Summary
Overview
Work History
Education
Skills
Timeline
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Tammy Thurber

Customer Service, Data Entry Specialist
Chesterfield,VA

Summary

Organized and efficient Data Entry Clerk with 30+ years of experience in data organization, proofreading and word processing. Proficient in customer service best practices and related options. Multi-talented in smoothly handling office administration support tasks. Responsible Data Specialist bringing abundant experience from varying data entry settings. Well-coordinated and detail-oriented in addressing and resolving system issues to complete assignments. Decisive and analytical problem-solver. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Technically-adept with MS Office Suite, as well as QuickBooks.

Overview

32
32
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service/Data Entry Specialist

Thurber's Of Richmond
Chesterfield, VA
11.2001 - Current
  • Developed and updated databases to handle customer data.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Established and maintained e-commerce website to promote and sell products.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Completed data entry tasks with accuracy and efficiency.

Customer Service Representative

Lenox China
Pomona, NJ
09.1997 - 11.2001
  • Provided primary customer support to internal and external customers.
  • Managed timely and effective replacement of damaged or missing products.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Processed dozens of customer service orders promptly to increase customer satisfaction.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Administrative Assistant

Lenox China
Pomona, NJ
08.1994 - 09.1997
  • Answered multi-line phone system with over 50 calls per day, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Scheduled office meetings and client appointments for staff teams.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Managed filing system, entered data and completed other clerical tasks for 15 upper management employees.
  • Handled incoming and outgoing mail and faxes.

Store Manager

West Coast Video
Somers Point, NJ
01.1992 - 08.1994
  • Supervised guests at front counter, answering questions regarding products.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Receptionist/Campus Tour Guide

Berkeley College of Business
Clifton, NJ
07.1991 - 12.1992
  • Purchased and maintained office supply inventories according to budget practices
  • Greeted potential incoming students and gave guided tours of campus
  • Kept detailed records of each student
  • Built personal relationships with guests to promote positive experiences.
  • Guided groups of up to 10 people on scheduled tours.
  • Provided information on various sites throughout area, relaying little-known stories to provide interest.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Education

High School Diploma - General

Mainland Regional High School
Linwood, NJ
09.1987 - 06.1991

Skills

Error detection

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Timeline

Customer Service/Data Entry Specialist

Thurber's Of Richmond
11.2001 - Current

Customer Service Representative

Lenox China
09.1997 - 11.2001

Administrative Assistant

Lenox China
08.1994 - 09.1997

Store Manager

West Coast Video
01.1992 - 08.1994

Receptionist/Campus Tour Guide

Berkeley College of Business
07.1991 - 12.1992

High School Diploma - General

Mainland Regional High School
09.1987 - 06.1991
Tammy ThurberCustomer Service, Data Entry Specialist