Tammy Tillison
Gaston,SC
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Diligent with solid background in phlebotomy practices, ensuring accuracy and patient comfort. Skilled in venipuncture and specimen handling, contributing to efficient lab operations. Demonstrated ability to maintain sterile environments and effectively communicate with diverse patients.
Overview
13
13
years of professional experience
Work History
General Merchandiser
Lowe's Food
10.2023 - 10.2024
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
- Maintained a safe shopping environment by adhering to company guidelines regarding cleanliness, health, and safety standards.
Donor Care Specialist
Blood Assurance
11.2021 - 10.2023
- Enhanced donor satisfaction by providing excellent customer service and addressing their concerns promptly.
- Managed donor database effectively, ensuring accurate record-keeping and streamlined reporting processes.
- Managed donor complications arising from donation process.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Assistant Manager
Dress Barn
07.2018 - 10.2019
- (nationwide closing of stores)
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Stylist then Part Time Manager
Lane Bryant
11.2014 - 10.2015
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Processed payments, entering sales in register for prompt customer service.
- Organized sales area and work station to showcase products and boost sales.
- Collaborated with fellow stylists to create visually appealing store displays that attracted customers and showcased merchandise effectively.
- Resolved guest complaints about service or style.
Store Manager
Jan’s Hallmark
03.2012 - 04.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
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Phlebotomy Training Specialists
Nashville, TNundefined
National Association of Phlebotomy Technicians
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Wagener Salley High School
Skills
- Venipuncture/Capillary Collection
- HIPAA, OSHA, NCCLS Guidelines
- Specimen Preparation
- Handling and disposing of Contaminates and Sharp
- Organization and Prioritizing Ability
- Patient Communication
- Accuracy in Fast Paced Environment
- Customer service
- Team leadership
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Task delegation
- Goal setting
- Strategic planning
- Project planning
- Shift scheduling
- Sales management
Qualifications
- Ability to Multitask
- Detail Oriented
- Hand-Eye Coordination
- Compassion
- Effective Written and Verbal Skills
- Team Player
Timeline
General Merchandiser
Lowe's Food
10.2023 - 10.2024
Donor Care Specialist
Blood Assurance
11.2021 - 10.2023
Assistant Manager
Dress Barn
07.2018 - 10.2019
Stylist then Part Time Manager
Lane Bryant
11.2014 - 10.2015
Store Manager
Jan’s Hallmark
03.2012 - 04.2014
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Phlebotomy Training Specialists
undefined
National Association of Phlebotomy Technicians
undefined
Wagener Salley High School
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