Tammy Tober

• Investigated daily variances and corrected errors to resolve discrepancies.
• Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
• Entered and updated sensitive customer information during check-ins and room changes.
• Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.

• Prepared materials for following shift.
• Oversaw restocking of supplies and other functions to prepare for daytime business.
• Exercised composure under pressure and in escalated customer service scenarios.
• Ran nightly reports closing out various accounts and detailing daily activities.
• Provided first-rate service to all customers regardless of time or concern.
• Checked building to confirm maintenance and cleaning met code and regulations.
• Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
• Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
• Trained back-up associates and led crew members in managing operations of storefront.

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• Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
• Maintained clean, safe and well-organized patient environment.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
• Transported individuals to events and activities, medical appointments and shopping trips.
• Entertained, conversed and read aloud to keep patients mentally alert.
• Provided safe mobility support to help patients move around personal and public spaces.
• Monitored progress and documented patient health status changes to keep care team updated.
• Transported patients via wheelchair to and from rehabilitation and daily activities.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
• Documented vitals, behaviors and medications in client medical records.

• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Handled tasks and responsibilities for front office employees during periods of understaffing.
• Prepared weekly employee work schedules for team members.
• Kept accounts in balance and ran daily reports to verify totals.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Provided services efficiently and with high level of accuracy.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Anticipated guests' needs and responded to requests within reasonable amount of time.
• Maintained transaction security by verifying payment cards against identification.
• Trained front office staff in fire, life and other emergency procedures.
• Planned coverage needs and organized services to support incoming special events.
• Held quarterly office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
• Trained new staff on correct procedures, compliance requirements and performance strategies.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.