Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tammy Townsend

Bonham, TX 75418-5215,TX

Summary

Dynamic and results-oriented professional with a proven track record at Dairy Queen Grill & Chill, excelling in customer service and inventory management. Demonstrated ability to enhance team collaboration and streamline operations, leading to increased efficiency and customer satisfaction. Skilled in safe food handling and effective communication, I consistently exceed employer expectations without compromising quality.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Crew Member

Dairy Queen Grill & Chill
Bonham , TX
08.2023 - Current
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Took orders from patrons and input selections into store computer system.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Presented orders to guests within anticipated service times.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Informed customers about daily specials in an engaging manner.
  • Scrubbed and polished counters to remove debris and food.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Assembled and served meals according to specific guest requirements.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Wiped down tables and equipment, swept and refilled stock.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Tailored orders to address customer allergies and gluten concerns.
  • Brewed and served coffee and tea with preferred add-ins.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Served food quickly for positive guest experiences.
  • Resolved customer complaints in a professional manner.

Family Caregiver

Luther Townsend
Bonham, TX
08.2009 - Current
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Assisted with personal hygiene needs including toileting and incontinence care.
  • Built strong and trusting rapport with clients and loved ones.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Responded quickly to any emergency situations that arose during caregiving sessions.
  • Maintained a safe environment for the elderly by removing tripping hazards from living areas.
  • Supported bathing, dressing and personal care needs.
  • Monitored vital signs of patient when necessary and reported changes to the appropriate personnel.

Assistant Manager

CAP Digisoft Solution
Bonham, TX
03.2021 - 05.2023
  • Coordinated with other departments to ensure smooth flow of operations.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Maintained up-to-date knowledge of company products and services.
  • Resolved conflicts between team members in an effective manner.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Produced thorough, accurate and timely reports of project activities.
  • Ensured compliance with safety regulations and company policies.
  • Established processes for monitoring customer satisfaction levels.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Implemented quality control measures to uphold company standards.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Communicated regularly with customers to gain insights into their needs.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Analyzed business performance data and forecasted business results for upper management.
  • Delegated work to staff, setting priorities and goals.
  • Assigned work and monitored performance of project personnel.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Created reports on sales trends, inventory levels, and financial data.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Created and managed budgets for travel, training, and team-building activities.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Managed customer service inquiries and complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Proposed or approved modifications to project plans.
  • Recruited and trained new employees to meet job requirements.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Updated and maintained databases with current information.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Achieved cost-savings by developing functional solutions to problems.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Identified needs of customers promptly and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked with cross-functional teams to achieve goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Operated equipment and machinery according to safety guidelines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Operated a variety of machinery and tools safely and efficiently.

Circulation Manager

the leader
Bonham, TX
03.2015 - 05.2020
  • Determined staffing needs based on usage patterns and peak times when more support is needed.
  • Maintained an up-to-date understanding of current technologies used in libraries for cataloging, inventory management.
  • Developed and implemented procedures to improve the circulation department's efficiency.

Education

GED -

Sam Rayburn
Ivanhoe, TX
12-1996

Skills

  • Cooking
  • Cleaning
  • Supplies monitoring and restocking
  • Inventory restocking
  • Company standards
  • Housekeeping
  • Safe food handling
  • Workplace safety
  • Sanitation protocols
  • Teamwork and collaboration
  • Verbal and written communication
  • Positive company representation
  • Customer service
  • Attention to detail
  • Multitasking and organization
  • Willingness to learn
  • Health code compliance
  • Sanitizing
  • Basic math

Certification

  • food manager certificate and tabc

Timeline

Crew Member

Dairy Queen Grill & Chill
08.2023 - Current

Assistant Manager

CAP Digisoft Solution
03.2021 - 05.2023

Circulation Manager

the leader
03.2015 - 05.2020

Family Caregiver

Luther Townsend
08.2009 - Current

GED -

Sam Rayburn

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