Tammy Traywick
Morton,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Representative
State Farm
03.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Direct Sales Representative
Avon Products
03.2004 - 03.2015
- Delivered compelling sales presentations that highlighted key features and benefits of products or services, resulting in increased conversion rates.
- Provided comprehensive product training to new hires, contributing to their rapid integration into the sales team.
- Met customers in homes and businesses to discuss and demonstrate products.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Cultivated strong client relationships through consistent follow-ups and timely resolution of concerns, ensuring repeat business opportunities.
- Leveraged comprehensive understanding of product/service portfolio to craft tailored solutions addressing unique client needs/challenges.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Collaborated with team members to exceed sales targets, fostering a competitive yet supportive environment.
- Strengthened brand presence by organizing and participating in promotional events, trade shows, and presentations.
- Established trust with clients through transparent negotiations, ethical practices, and excellent service delivery standards.
Education
Business Certificate - Business
Lake Land College
Mattoon, IL05.2000
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Money handling abilities
- Microsoft Excel
- Payment Processing
- Professional telephone demeanor
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Paperwork Processing
- Team Development
- Order Processing
- Administrative Support
- Microsoft Office Suite
- Microsoft PowerPoint
- Clerical Support
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- In AVON I achieved the level of President's Club (10,000 a year in sales) and Honor Society (20,000 a year in sales), I was also voted Representative of the Year in 2009.
- Belonged to Business Women Professionals and worked my way thru the ranks to President. I also was involved in District Level and State Level. Received a first place award at the local level and went on to compete in the State Level oral communication.
Additional Information
I have volunteered as the Administrative assistant in several of the churches where Pastor Ted A. has served working very well as a team. From answering phones, typing up Bulletins and Newsletters.
I have also done Bookkeeping on the side including, A/R, A/P, Payroll and quotes.
I have also completed Introductions to Lay Ministry and Certified Lay Speaking.
I have also participated in several area's of the church for Greeter, Liturgist, Usher, Teacher and Kid's Club.
My heart has always been that of a servant wanting to be utilized by God wherever He calls me to do.
Timeline
Customer Service Representative
State Farm
03.2022 - Current
Direct Sales Representative
Avon Products
03.2004 - 03.2015
Business Certificate - Business
Lake Land College
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