Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Turner

ROYSE CITY,TX

Summary

Dynamic Case Manager with a proven track record at Raffa Clinic, excelling in client advocacy and care coordination. Skilled in problem-solving and time management, I successfully reduced client wait times for services by optimizing referral processes, ensuring timely access to essential resources while fostering strong relationships with clients and colleagues.

Overview

18
18
years of professional experience

Work History

Case Manager

Raffa Clinic
01.2023 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
  • Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
  • Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
  • Reduced client wait times for service access by optimizing internal referral processes.

Class Facilitator

Raffa Family Center
02.2021 - 01.2023
  • Enhanced comprehension by utilizing diverse teaching methods and incorporating real-world examples.
  • Provided constructive feedback during parent-teacher conferences regarding areas of improvement concerning their child''s academic achievements.
  • Led dynamic group discussions that fostered critical thinking skills and enhanced subject matter retention.
  • Delivered engaging lessons tailored to individual learning styles, resulting in improved student performance.
  • Incorporated multimedia resources into lesson plans to enhance engagement levels among visual learners effectively.
  • Developed creative lesson plans to spark curiosity and encourage students to engage with challenging topics.
  • Established clear learning objectives for each lesson, ensuring consistent progress toward achieving educational goals.
  • Evaluated understanding of course material through examinations and in-depth essay writing.
  • Adapted teaching methods and materials to meet students' varying needs.

Patient Access Representative

Hunt Regional Medical Center
08.2020 - 01.2021
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Billing and Verifying Insurances
  • Accepting Payments- CoPays

Administrative Assistant

Hunt County Shopper
01.2015 - 03.2016
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Billing and reporting in Quickbooks Software
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Elderly Caregiver

Individual Home Health Care
01.2007 - 04.2008
  • Offered companionship and kindness to elderly patients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
  • Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
  • Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
  • Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
  • Assisted disabled clients to support independence and well-being.
  • Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
  • Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
  • Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
  • Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.

Education

High School Diploma -

Greenville High School
Greenville Texas
08-2004

Skills

  • Problem-solving
  • Client case oversight
  • Time management
  • Case documentation
  • Active listening
  • Organization and multitasking
  • Documentation and reporting
  • Relationship building
  • Decision-making
  • Conflict resolution
  • Positive attitude
  • Email and telephone etiquette
  • Client advocacy
  • Care coordination
  • Community resources

Timeline

Case Manager

Raffa Clinic
01.2023 - Current

Class Facilitator

Raffa Family Center
02.2021 - 01.2023

Patient Access Representative

Hunt Regional Medical Center
08.2020 - 01.2021

Administrative Assistant

Hunt County Shopper
01.2015 - 03.2016

Elderly Caregiver

Individual Home Health Care
01.2007 - 04.2008

High School Diploma -

Greenville High School

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Tammy Turner