TAMMY VALENZUELA
Laguna Niguel,CA
Summary
Seasoned professional with diverse experience in administrative support roles. Proven abilities include managing schedules, coordinating meetings, and handling correspondence. Strengths lie in strong communication skills, organizational prowess, and ability to multitask effectively. Previous work has consistently delivered improved office efficiency and streamlined procedures.
Overview
18
18
years of professional experience
Work History
CPA Assistant
Carol S David, CPA/ Gary A Kreitz, CPA
Laguna Niguel, CA
11.2023 - Current
- Assisted organizational efforts by filing, entering data and answering phones.
- Coordinated support to facilitate general office operations.
- Handled incoming calls and directed callers to appropriate department or employee.
- Entered data into databases accurately and efficiently.
- Maintained front desk to provide positive first impression.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Handled confidential information with discretion and integrity.
- Greeted visitors, clients and guests in a professional manner.
- Stocked inventory and ordered office and kitchen supplies.
- Developed positive relationships with internal customers through effective communication techniques.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Managed inventory and supplies to ensure materials were available when needed.
RECEPTIONIST
ANIMAL HOSP
Laguna Niguel , CA
06.2022 - 04.2023
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
ADMINISTRATIVE ASSISTANT
Western Digital
Irvine, CA
06.2015 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression
- Confirmed appointments, communicated with clients and updated client records
- Answered central telephone system and directed calls accordingly
- Worked for the head of security and then for the facilities department as the admin of that department
- With security
- I dealt with security issues regarding administrative duties
- Call Routing
- Filing, Shelving and Storing Materials
- Clerical Skills
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
RECEPTIONIST/PHONE OPERATOR
Western Digital
Irvine, CA
03.2007 - 06.2015
- Answered all calls from world wide for WD
- Was the receptionist at the corporate office at that time
- Dealt with high profile customers and visitors from around the world that had interactions with our CEO and executives.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Maintained accurate directory of all personnel and phone extensions.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Answered average of 100 calls per day and directed to appropriate departments and personnel.
- Scheduled and confirmed appointments for both company personnel and visitors.
- Pleasantly greeted all callers and asked how to be of assistance.
- Operated switchboard and routed incoming calls to appropriate departments.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Education
High School Diploma -
Horizon High School
Bakersfield, CASkills
- Greeting and Seating Clients
- Reception Management
- Clerical support
- Visitor Greeting
- Administrative Support
- P>Office administration
- Telephone etiquette
- Data entry
- Meeting scheduling
- Document management
- Database maintenance
- Document filing
- Documentation and recordkeeping
- Correspondence Handling
- Schedule coordination
- Microsoft Office Suite
- Email correspondence
- Clerical Tasks
- Product ordering
Additional Information
- To advance in my career and expand on my knowledge and skills Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Personal Information
Title: Administrative
Timeline
CPA Assistant
Carol S David, CPA/ Gary A Kreitz, CPA
11.2023 - Current
RECEPTIONIST
ANIMAL HOSP
06.2022 - 04.2023
ADMINISTRATIVE ASSISTANT
Western Digital
06.2015 - 03.2020
RECEPTIONIST/PHONE OPERATOR
Western Digital
03.2007 - 06.2015
High School Diploma -
Horizon High School
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