Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Vibbert

Burkesville,KY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Driven Medical Biller motivated to perform beyond expectations.

Overview

12
12
years of professional experience

Work History

Medical Billing Assistant

Progressive Medical Management
12.2022 - Current
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Collected payments and applied to patient accounts.
  • Filed and updated patient information and medical records.
  • Posted payments and collections on regular basis.

Instructional Assistant

Cumberland County Board Of Education
09.2012 - 12.2021
  • Supported student learning objectives through personalized and small group assistance.
  • Provided support to help students with special needs learn and grow.
  • Provided support during classes, group lessons and classroom activities.
  • Delivered curriculum in both one-on-one lessons and group learning environments.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Assisted and mentored students in groups of up to 4 by reviewing lesson teachings .
  • Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
  • Assessed student assignments to check quality and completeness before submission for grading.
  • Handed out classroom materials, like pencils, paper and crayons.
  • Assisted with school field trips and special events by collecting permission slips and payments.
  • Helped teachers manage bus loading and unloading.
  • Arranged and organized classroom desks, chairs and supplies.
  • Laminated teaching materials to increase durability under repeated use.

Customer Service Agent

Sitel
06.2015 - 02.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Provided primary customer support to internal and external customers.
  • Adapted to new applications and maintained knowledge of current technologies.

Education

Associate of Science - Education

Western Ky University
Bowling Green, KY
05.2010

High School Diploma -

Cumberland County High School
Burkesville, KY
05.1990

Skills

  • Information Confidentiality
  • Account Management Software
  • Teamwork and Collaboration
  • Equipment Monitoring and Troubleshooting
  • Billing and Collections Procedures
  • Medical Terminology
  • Patient Account Reviews
  • Customer Contact
  • Reviewing Patient Information
  • Claim Processing
  • Billing Data Verification
  • Verbal and Written Communication

Timeline

Medical Billing Assistant

Progressive Medical Management
12.2022 - Current

Customer Service Agent

Sitel
06.2015 - 02.2021

Instructional Assistant

Cumberland County Board Of Education
09.2012 - 12.2021

Associate of Science - Education

Western Ky University

High School Diploma -

Cumberland County High School

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Tammy Vibbert