Summary
Overview
Work History
Education
Skills
Timeline
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Tammy Vick

Retail
Gaston,NC

Summary

Tireless, well-organized Customer Advocate determined to resolve customer concerns to complete satisfaction. Balances company requirements against customer needs. Highly professional and courteous in all interactions. Upbeat and friendly Customer Advocate with [40] years of retail experience. Talented multitasker with good prioritization, planning and conflict resolution skills. Flexible and attentive with passion for customer support.

Overview

20
20
years of professional experience

Work History

Customer Advocate 1

Auto Club Group AAA
09.2022 - 06.2024
  • Collaborated with team members to ensure consistent high-quality service delivery across the organization.
  • Streamlined communication channels for improved responsiveness to customer inquiries.
  • Monitored customer feedback closely, making necessary adjustments to meet their expectations consistently.
  • Developed strong relationships with clients, promoting trust and loyalty through excellent service.
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Provided timely support during high-traffic periods, ensuring all customers received prompt assistance and resolution of issues
  • Collaborated with team members to ensure consistent high-quality service delivery across the organization
  • Maintained comprehensive records of all client interactions, allowing for efficient follow-up and enhanced overall service quality

Store Manager

Variety Wholesalers
04.2017 - 09.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Approved regular payroll submissions for employees
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
  • Reconciled daily sales transactions to balance and log day-to-day revenue
  • Managed inventory control, cash control, and store opening and closing procedures

Freight Manager

Dollar Tree
Richmond, VA
03.2004 - 03.2017
  • Established clear communication channels between departments, enhancing teamwork and expediting processes across the organization.
  • Conducted performance evaluations for staff members, identifying areas for improvement and professional development opportunities.
  • Trained new employees in company procedures and best practices, fostering a cohesive work environment.
  • Optimized warehouse layout to maximize storage capacity and improve overall efficiency of the facility.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.

Education

High School Diploma -

NCHS WEST
Garysburg, NC
05.2001 -

Skills

Multi-line phone system

Timeline

Customer Advocate 1

Auto Club Group AAA
09.2022 - 06.2024

Store Manager

Variety Wholesalers
04.2017 - 09.2022

Freight Manager

Dollar Tree
03.2004 - 03.2017

High School Diploma -

NCHS WEST
05.2001 -

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Tammy VickRetail