Summary
Overview
Work History
Education
Skills
Accomplishments
Skills
Timeline
Generic

Tammy Vincent

Gaston,North Carolina

Summary

Resourceful and accomplished Resident Service Manager with extensive operations and personnel organization expertise. Resident Services Coordinator adept at managing multiple projects with ease using expert time management methods. Dedicated and focused Resident Services Coordinator who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Highlights____________________________________________________________________________

Valid driver's license Credit knowledge Professional/Personable Report Development Fair Housing mandates Skilled in Multi tasking Flexible schedule Team Player Leasing and marketing analysis Computer Skills/ Social media Understands housing codes and regulations Budget and grant writing, business plans, computer training, contract negotiations, general office, result oriented, marketing analysis, focus on client and vendor relations, rapport, transportation, annual reports, organizational and Education programs, activities, event planning, self starter, creative thinker, strong reasoning ability and problem solving, dedicated. Dedicated and focused Resident Services Coordinator who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Resourceful and accomplished Office Manager with extensive office operations and personnel organization expertise. Friendly Resident Services Coordinator committed to creating safe and inclusive environment for residents. Skilled in developing and implementing programs and activities to promote diversity and inclusion on all 7 sites within 3 counties serving over 400 families and over 600 residents. Resolves conflicts and promotes student development through effective communication and collaboration. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Life Coach PCC

Triumph & Transformation Solutions
03.2023 - Current
  • Created weekly and monthly reports and presentations. Organized files, developed spreadsheets
  • Encouraged clients to set and achieve reasonable goals on weekly basis.
  • Developed treatment plans to help clients build self-confidence and resilience.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Conducted thorough evaluations of client progress throughout the coaching process, ensuring alignment with desired outcomes.
  • Provided education on mental health topics and resources to clients.
  • Facilitated group workshops on topics such as communication, time management, and stress reduction, promoting overall wellbeing.
  • Built partnerships with other professionals in the wellness industry to offer comprehensive support services for clients'' holistic growth journey.
  • Helped clients build life management and coping skills to handle daily needs and specific stressors.
  • Facilitated group sessions and learning discussions to further objectives.
  • Empowered clients to achieve personal and professional goals through tailored coaching sessions.
  • Expanded clientele base through targeted marketing efforts such as social media promotion and networking events.
  • Partnered with clients to develop effective strategies for work-life balance, leading to enhanced overall well-being and satisfaction.
  • Provided ongoing support to clients as they navigated life transitions or challenges, fostering resilience and adaptability.
  • Listened to clients' concerns and provided encouragement and support.

Resident Services Manager

RCRHA
05.2022 - Current
  • Coordinator program for Senior Housing, assessing needs and providing educational, social and health and wellness resources and activities that foster independence.
  • Grant, Fundraiser and budget writing, built strong community partners obtained in-kind donations for non-profit.
  • Hosted Annual Health Fair, Job Fair, Back to School and Trunk or Treat . Family Fun Day partnered with neighboring regional crime, fire, and medical alliance, servicing over 400 people.
  • Educate residents with housekeeping and healthy living workshops, build strong resident participation.


  • Maintained up-to-date records on all resident interactions, facilitating easy access to pertinent information when needed.
  • Implemented preventive maintenance programs, reducing costly repairs and extending the life of facilities and equipment.
  • Streamlined communication channels between residents, management, and staff to ensure timely responses to inquiries and concerns.
  • Spearheaded efforts to improve safety measures throughout the community by working closely with security personnel.
  • Fostered positive relations with vendors by negotiating contracts that benefited both parties financially while maintaining high-quality services for residents.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Developed comprehensive training materials for service staff, resulting in improved performance and efficiency.
  • Improved resident satisfaction by implementing innovative programs and services tailored to their needs.
  • Leveraged social media platforms effectively to promote upcoming events and important announcements within the community.
  • Organized volunteer opportunities for residents interested in giving back to their community.
  • Communicated effectively with owners, residents, and on-site associates.
  • Managed budgets effectively, ensuring optimal allocation of resources for resident programs and initiatives.
  • Coordinated various events and activities to foster a sense of community among residents.
  • Promoted a culture of continuous learning among staff members through ongoing professional development opportunities.
  • Collaborated with property management team to address issues promptly, keeping residents satisfied with their living conditions.
  • Enhanced the living experience for residents by establishing strong relationships with local businesses and community groups.
  • Oversaw daily operations of the Resident Services Department, ensuring smooth functioning at all times.
  • Planned travel arrangements for most of the resident that do not have transportation. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings events, activities and program, Including greeting visitors and responding to telephone and in-person requests for information. Created PowerPoint presentations used for business development Organized files, developed spreadsheets, faxed reports and scanned documents. Created weekly and monthly reports and presentations.

Boutique Owner

Sheetahz Fashionz & Accessories
12.2021 - Current
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Coordinated with local media outlets for press coverage and advertising opportunities to increase brand awareness within the community.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Optimized website design and user experience for seamless online shopping, leading to increased e-commerce sales.
  • Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Assisted customers in selecting appropriate outfits for various occasions by offering professional fashion advice based on their needs and preferences.
  • Collaborated with designers and suppliers to curate a unique selection of merchandise that catered to target clientele''s preferences.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.

Health and Wellness Coach

NC State- NC Cooperative Extension-Northampton
06.2004 - 05.2022
  • Adapted coaching approaches for diverse populations, ensuring a culturally sensitive and inclusive practice.
  • Demonstrated proper use of exercise equipment and correct technique for exercises to reduce risk of client injury.
  • Taught health education classes for community workers and members of public.
  • Monitored health trends and data to identify health concerns and develop related health education initiatives.
  • Evaluated client progress regularly, adjusting plans as necessary to optimize results and maintain engagement.
  • Maintained client records for future use and for reference by other healthcare providers.
  • Performed screenings for markers such as blood pressure, weight and BMI.
  • Reduced stress levels in clients by teaching mindfulness techniques and incorporating relaxation practices into coaching sessions.
  • Met or exceeded monthly revenue and training goals.
  • Assisted with development of improved seminars and training materials.
  • Developed marketing materials highlighting the benefits of a comprehensive wellness program for potential clients or partnering organizations.
  • Empowered clients to take control of their health through education on disease prevention and management strategies.
  • Assisted and coached clients during physical exercises to promote safety of clients and effectiveness of routines.
  • Established and maintained partnerships with community organizations to promote health education programs.

Education

Master of Science - Public Administration-Human Resource Management

Central Michigan University
Mount Pleasant, MI
12.2024

Bachelor of Science - Business Administration And Management

St Paul's College
Lawrenceville, VA
05.2004

Skills

  • Microsoft Office proficiency
  • Excel spreadsheets
  • Meticulous attention to detail
  • Results-oriented
  • Dedicated team player
  • Strong interpersonal skills
  • Self-directed
  • Time management
  • Professional and mature
  • Strong problem solver
  • Decision-Making
  • Reliability
  • Case Planning
  • Professional Demeanor
  • Time management abilities
  • Resourcefulness
  • Analytical Thinking
  • Continuous Improvement
  • Relationship Building
  • Documentation
  • Task Prioritization
  • Problem-solving abilities
  • Fair Housing Regulations
  • Crisis Prevention Intervention
  • Professionalism
  • Problem-solving aptitude
  • Facility Management
  • Call Answering and Routing
  • Fundraising
  • Activities Oversight
  • Multitasking
  • Staff Communication
  • Active Listening
  • Analytical Skills
  • Ambulation Assistance
  • Problem-Solving
  • Student Assistance
  • Asset Management
  • Multitasking Abilities
  • Adaptability and Flexibility
  • Policy Enforcement
  • Status Assessments
  • Staff Meeting Coordination
  • Adaptability
  • Issue Resolution
  • Staff Training
  • Organizational Skills
  • Equipment Setup
  • Communication Clarity
  • Compliance Monitoring
  • Resident Supervision
  • Resident support
  • Effective Communication
  • Life Skills Development
  • Mental Health Support
  • Community Meetings
  • Public Speaking
  • Time Management
  • Excellent Communication

Accomplishments

  • Accomplishments__________________________________________________
  • developed and implementation of a Winter You Wear it Well Fashion show on each site to carter to all kids and genders to promote confidence and self esteem issues among our youth.
  • Certified in CPR and First Aid.
  • Developed the first on-site fitness program for seniors -Back to School Bash- Trunk or Treat with Fire Safety and vendors with in-kind donations.
  • Grant and budget writing that determined short and long term goals to support the overall profit and growth objectives.
  • Managed a portfolio consisting of a 400 unite multi-family 4 -1bedroom, tax credit property.
  • Managed Resident Services over 400 units and over 600 residents
  • Trained and mentored new employees at individual sites.
  • Timely submitted all reports.
  • Promoted to supervisor in on year.

Promoted to Resident Services Coordinator after 12 months of employment. Successfully planned and executed meetings, lunches and special events for groups of 400+ Residents.

Skills

budgets, budget, contract negotiations, Counseling, credit, Finance, market, Network, newsletters, profit, quality, Secretarial, , workshops- develope and implementation of programs- Excellent Customer Services -professional at all times

Timeline

Life Coach PCC

Triumph & Transformation Solutions
03.2023 - Current

Resident Services Manager

RCRHA
05.2022 - Current

Boutique Owner

Sheetahz Fashionz & Accessories
12.2021 - Current

Health and Wellness Coach

NC State- NC Cooperative Extension-Northampton
06.2004 - 05.2022

Master of Science - Public Administration-Human Resource Management

Central Michigan University

Bachelor of Science - Business Administration And Management

St Paul's College
Tammy Vincent