Customer Care Representative
Staples Corporation
Framingham, MA
03.1998 - 05.1998
- Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
- Answered customer inquiries over the phone and via email.
- Supported customers to maintain positive relationships throughout and following sales processes.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Built sustainable relationships of trust through open communication with customers.
- Resolved customer complaints promptly and professionally.
- Adhered strictly to confidentiality guidelines when dealing with sensitive customer information.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
