TAMMY WARNER

Work History

HOLIDAY INN EXPRESS

04.2021 - Current

Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Provided exceptional customer service for a positive guest experience, resulting in repeat business.
Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
Collected room deposits, fees, and payments.
Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.

DAYS INN OF BYRON

03.2021 - 01.2023

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Enhanced customer satisfaction by providing efficient and professional front desk services.
Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

RANDY TAYLOR AUTOS

02.2018 - 03.2021

Responded to emails and other correspondence to facilitate communication and enhance business processes.
Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
Maintained appropriate filing of personal and professional documentation.
Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
Increased productivity by prioritizing tasks and ensuring deadlines were met consistently.
Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
Oversaw personal and professional calendars and coordinated appointments for future events.
Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.

GOTCHA TOWING & RECOVERY

04.2016 - 07.2018

Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
Maintained high volume of calls and met demands of busy and productive group.
Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
Used skip tracing and other techniques to locate debtors.
Trained new team members on scripts, company services, and collection strategies.
Developed strong relationships with external agencies to facilitate efficient coordination during escalated collection efforts or legal proceedings involving delinquent accounts.
Worked in call center environment handling manual and automatically dialed outbound calls.