Summary
Overview
Work History
Education
Skills
Timeline
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Tammy Warner

Huntsville ,AL

Summary

Proven track record at Federal Express, enhancing customer satisfaction and streamlining delivery processes. Excelled in decision-making and active listening, significantly improving team efficiency and client relations. Mastered dispatching procedures and multitasking, contributing to a well-prepared, professional environment.

Overview

31
31
years of professional experience

Work History

Dispatcher

Federal Express
12.2017 - 11.2024
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Directed dispatching, routing, and tracking of 120 fleet vehicles.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Assisted in resolving customer complaints and grievances.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Answered phone calls and responded to customer emails.
  • Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
  • Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
  • Excellent communication skills, both verbal and written.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.

Courier

Federal Express
08.1994 - 12.2017
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Followed company policies and procedures during shift.
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Developed strong relationships with clients through dependable service that ensured repeat business.
  • Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
  • Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
  • Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
  • Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
  • Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Customer Service Representative

Federal Express
02.1994 - 08.1994
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Bachelor of Science - Business Administration And Management

Goldey Beacon College
Wilmington, DE

High School Diploma -

North Dorchester High School
Hurlock

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Time management
  • Dispatching procedures
  • Prioritizing calls
  • Problem-solving
  • Customer relations
  • Route planning
  • Multitasking and organization

Timeline

Dispatcher

Federal Express
12.2017 - 11.2024

Courier

Federal Express
08.1994 - 12.2017

Customer Service Representative

Federal Express
02.1994 - 08.1994

Bachelor of Science - Business Administration And Management

Goldey Beacon College

High School Diploma -

North Dorchester High School

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Tammy Warner