Tammy Washburn
Lisbonfalls
Summary
Dedicated customer service professional with strong problem-solving and communication skills. Proven ability to adapt in fast-paced environments while maintaining effective relationships and ensuring high satisfaction levels.
Overview
15
15
years of professional experience
Work History
PSA
CMMC
06.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
Customer Service Cashier
GREAT FALLS FEDERAL CREDIT UNION
11.2022 - 01.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with account inquiries, ensuring high levels of satisfaction and retention.
- Managed cash drawer, maintaining balanced registers and adhering to security protocols.
- Resolved customer complaints promptly, enhancing overall service experience and loyalty.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
COVID-19 Screener
Midcoast Senior Health Center
06.2022 - 10.2022
- Conducted health screenings for visitors and staff, ensuring compliance with safety protocols.
- Monitored and recorded vital signs, identifying potential health risks promptly.
- Facilitated communication between healthcare providers and individuals requiring screening services.
- Trained new team members on screening procedures and health guidelines effectively.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
Food Service Worker
Midcoast Senior Health Center
03.2020 - 06.2020
- Prepared and served nutritious meals in accordance with dietary guidelines for residents.
- Maintained cleanliness and sanitation standards in food preparation and serving areas.
- Assisted in inventory management, ensuring proper stock levels of food supplies.
- Collaborated with dietary staff to accommodate special meal requests and restrictions.
- Provided exceptional customer service, fostering positive dining experiences for residents.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Sales Associate
Rusty Lantern Market
12.2018 - 02.2019
- Engaged customers to enhance shopping experience and drive sales.
- Assisted in inventory management, ensuring stock levels met demand.
- Processed transactions accurately using point-of-sale systems.
- Maintained product displays to optimize visibility and appeal.
- Trained new sales associates on operational procedures and customer service standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
Housekeeping Cleaner
BREAK OF DAY MENTAL HEALTH
06.2014 - 05.2015
- Maintained cleanliness and organization of patient areas to promote a therapeutic environment.
- Conducted thorough cleaning of restrooms, common areas, and offices using appropriate sanitization techniques.
- Assisted in training new staff on cleaning protocols and safety procedures to ensure compliance.
- Implemented efficient cleaning schedules to optimize workflow and meet facility standards.
- Utilized eco-friendly cleaning products to support sustainability initiatives within the facility.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
SUPERVISOR
GOODWILL IND.OF MAINE
03.2011 - 01.2014
- Oversaw daily operations to ensure efficient workflow and optimal resource allocation.
- Trained and mentored staff, fostering a collaborative work environment and enhancing team performance.
- Implemented process improvements that increased operational efficiency and reduced waste.
- Conducted regular staff evaluations to identify training needs and promote professional development.
- Coordinated inventory management, optimizing stock levels and minimizing shortages or overages.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
PSS
BREAK OF DAY MENTAL HEALTH
12.2010 - 10.2011
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma -
LISBON HIGH SCHOOL
Lisbon, ME06-1985
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Time management
- Excellent communication
Timeline
PSA
CMMC
06.2023 - Current
Customer Service Cashier
GREAT FALLS FEDERAL CREDIT UNION
11.2022 - 01.2023
COVID-19 Screener
Midcoast Senior Health Center
06.2022 - 10.2022
Food Service Worker
Midcoast Senior Health Center
03.2020 - 06.2020
Sales Associate
Rusty Lantern Market
12.2018 - 02.2019
Housekeeping Cleaner
BREAK OF DAY MENTAL HEALTH
06.2014 - 05.2015
SUPERVISOR
GOODWILL IND.OF MAINE
03.2011 - 01.2014
PSS
BREAK OF DAY MENTAL HEALTH
12.2010 - 10.2011
High School Diploma -
LISBON HIGH SCHOOL