Tammy Washington

• Coordinated compliance and regulatory workflows, enhancing milestone tracking and supporting audit and legal teams.
• Delivered training programs and communications, reducing assessment time by ~20 minutes per session and increasing engagement.
• Automated documentation and audit processes using Visio and ConvergePoint, saving 20+ hours and improving accuracy.
• Produced executive reports for senior leadership, increasing visibility into compliance metrics and risks.

• Coordinated remediation projects and cross-functional meetings, tracking progress to ensure timely resolution of compliance issues.
• Developed and updated procedures to meet regulatory and operational requirements, improving process consistency and compliance readiness.
• Tested ALFA system workflows, identifying defects and documenting findings to improve system accuracy and performance.
• Conducted risk assessments and managed compliance documentation in ConvergePoint to enhance audit readiness and reporting visibility.

• Led a team of 7, managing daily workflows and ensuring documentation accuracy across credit and account processes.
• Conducted internal audits and data analysis, identified discrepancies, and implemented corrective actions to enhance accuracy.
• Collaborated with external vendors (credit bureaus) to resolve reporting issues and streamline documentation processes, improving reporting reliability.
• Streamlined operational processes through mapping and optimization, enhancing data accuracy and reducing turnaround time.