CRM
Tammy Watts
Business Development Manager
Overland Park,KS
Summary
Results-driven business development professional with 9 years of experience poised to transition solid background to excel in a customer success manager position within the tech industry. Offer outstanding conflict resolution and customer retention skills. Motivated avid learner; possess well-developed interpersonal skills and the ability to thrive in a cooperative team environment. Business administration expertise; coordinate with management, cross-functional teams, and vendors in the execution of daily tasks and functions.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Customer Relations Manager
Hendrick Lexus Kansas City
Merriam, Kansas
10.2017 - 11.2018
- Updated operational methods, oversaw procedures, tracked information and compiled data to improve efficiency.
- Fostered post-sale process that resulted in building stronger relationships and up-sale opportunities.
- Liaised with sales, service, and management teams to develop solutions and accomplish shared objectives.
- Headed all CRM administrative needs such as onboarding, troubleshooting, email marketing, and report creation.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
Business Development Manager
Hendrick Lexus Kansas City
Merriam, KS
01.2014 - 10.2017
- Consistently met or exceeded sales targets and goals.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for sales and business development teams.
- Conducted training and mentored BDR and sales team members to promote productivity, accuracy and commitment to friendly service.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Persuaded hesitant customers to move forward in the buying process by providing reason, benefit, and value.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
Business Development Representative
Hendrick Lexus Kansas City
Merriam, Kansas
12.2010 - 01.2014
- Consistently exceeded quotas through penetration of new accounts.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Maintained updated records in CRM to meet requirements of sales team.
- Pursued website inquiries in specific territories to increase potential customer base.
- Collaborated with sales team to penetrate new accounts, identify potential customers and coordinate product demonstrations.
- Fostered positive and trusting client relationship and professional reputation for meeting and exceeding objectives.
Client Relations Supervisor
H&r Block
Kansas City, MO
01.2007 - 01.2009
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Coached employees through day-to-day work and complex problems.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Handled escalated calls provided solutions in a timely manner resulting in deescalation and customer retention.
Operations Specialist
H&R Block
Kansas City, Missouri
09.2003 - 01.2007
- Collected, arranged and input information into database system.
- Organized, sorted and checked input data against original documents.
- Added documents to file records and created new records to support filing needs.
- Counted, verified and handled bank deposits and armored car transactions.
- Performed deposit processing functions and reconciled out-of-balance conditions.
Education
Bachelor of Science - Telecommunications Management
DeVry University
Kansas City, MO 06.1999 - 09.2002
Skills
Lifecycle management
Proactive
Complaint resolution
Creative problem solving
Independent Self-Starter
Customer Needs Analysis
Teamwork and Collaboration
Software
Microsoft Office (Excel, Word, and PowerPoint)
Google Suite
Timeline
Customer Relations Manager
Hendrick Lexus Kansas City
10.2017 - 11.2018
Business Development Manager
Hendrick Lexus Kansas City
01.2014 - 10.2017
Business Development Representative
Hendrick Lexus Kansas City
12.2010 - 01.2014
Client Relations Supervisor
H&r Block
01.2007 - 01.2009
Operations Specialist
H&R Block
09.2003 - 01.2007
Bachelor of Science - Telecommunications Management
DeVry University
06.1999 - 09.2002