Tammy Werbelow
Koloa,USA
Summary
Results-driven Revenue Cycle Manager adept at achieving high productivity and efficiency in operations. Specialize in process optimization, financial analysis, and regulatory compliance to ensure streamlined billing practices. Excel in leadership, problem-solving, and communication, effectively managing teams for peak performance and client satisfaction.
Overview
25
25
years of professional experience
Work History
Associate Manager of Healthcare Revenue
HHSC Kauai Region
Kauai, Hawaii
10.2022 - Current
- Manage daily operations of internal and external teams; billing, Charge Description Master (CDM), payer credentialing, cash posting, denials management, venders, contract accounts and payers
- RHC, critical access, long-term care and behavioral health billing
- Oversee revenue cycle A/R, DNFB, collections, and clean claim rates
- Responsible for analytical review and presentation of revenue cycle metrics and KPIs
- Resolve system configuration issues and changes through service requests for Oracle, SSI and venders
Interim PFS Manager/CDM Coordinator
HHSC Kauai Region
Remote/Kauai, Hawaii
01.2022 - 10.2022
- Managed the Charge Description Master for the region
- Logged, maintained, tested and validated all revenue cycle service requests to resolution
- Interim PFS manager from March-September 2022
CDM/Service Record Manager
HHSC Kauai Region
Remote
06.2021 - 01.2022
- Company Overview: Halcyon Search Solutions
- Responsible for managing CDM for two hospitals and six clinics
- Managed service change and improvement requests for all Revenue Cycle functions
- Halcyon Search Solutions
Senior Revenue Cycle Management Consultant
Chinese Hospital
Remote
06.2019 - 11.2021
- Company Overview: Halcyon Search Solutions
- Engaged to lead the resolution of billing and CDM build discrepancies after EMR conversion to Cerner
- Responsible for Charge Description Master for the hospital and nine clinics
- Managed daily revenue cycle operations of internal and external resources
- Aided in the recovery and resolution of aged A/R and denials
- Provided and implemented revenue cycle training, operational materials and protocols
- Provided direct support to the CFO and Revenue Cycle Director
- Halcyon Search Solutions
Patient Financial Service Supervisor/Clinic Biller
Columbia Memorial Hospital
Astoria, Oregon
09.2014 - 05.2017
- Promoted from clinic biller to supervisor February 2015
- Supervised a staff of seven
- Supported team in reaching and exceeding A/R goals after Cerner EMR conversion
- Implemented and refined policies and workflows to increase productivity
- Charge Description Master education
Hygiene Scheduler/Financial Coordinator
Meridian Dental Clinic
Kent, Washington
12.2011 - 05.2014
- Managed a successful hygiene program
- Advancement to Financial Coordinator
- Averaged 104% in collections by cleaning up aging accounts receivable
- Aided in the implementation of medical billing for implant Procedures
Treatment Coordinator/Orthodontic Assistant
Smiles by Smita
Federal Way, Washington
10.2009 - 12.2011
- Assisted the doctor in orthodontic procedures
- Presented orthodontic treatment and financial plans to patients
- Administrative duties
- Charting
Office Manager
Seattle Kids Dentistry
Seattle, Washington
04.2011 - 07.2011
- Responsible for front office management
- Maintained scheduling
- Validated insurance coverage and benefits for patient care
- Created SOP and policy manuals
- Billed and followed up on dental insurance claims and self-pay
Treatment Coordinator
Denali Dental Care
Anchorage, Alaska
10.2007 - 05.2009
- Presented Treatment and financial options
- Managed Hygiene scheduling and recall
- Charting assistance
Orthodontic Assistant/Treatment Coordinator
Alaska Orthodontics
Anchorage, Alaska
02.2000 - 10.2007
- On-the-job trained through high school program as an orthodontic assistant
- Assistant to Orthodontist
- Charting
- Administrative duties
Education
BBA - Finance, Management and Marketing, minor in Economics
University of Alaska Anchorage
Anchorage, Alaska12.2008
AAS - Small Business Administration
University of Alaska Anchorage
Anchorage, Alaska06.2006
High School Diploma -
Robert Service High School
Anchorage, Alaska05.2001
Skills
- Revenue cycle management
- Charge description master
- Financial reporting
- Regulatory compliance
- Data analysis
- Performance metrics
- Team leadership
- Training and development
- Employee performance evaluations
- Problem solving
- Effective communication
- Microsoft office expertise
Certificates Memberships
- CRHCP (Certified Rural Health Clinic Professional), NARHC (National Association of Rural Health Clinics), 10/01/24, Current
- CRCR (Certified Revenue Cycle Representative), HFMA, 03/01/23, Current
- Healthcare Financial Management Association (HFMA) - Hawaii Chapter, 03/01/23, Present
Timeline
Associate Manager of Healthcare Revenue
HHSC Kauai Region
10.2022 - Current
Interim PFS Manager/CDM Coordinator
HHSC Kauai Region
01.2022 - 10.2022
CDM/Service Record Manager
HHSC Kauai Region
06.2021 - 01.2022
Senior Revenue Cycle Management Consultant
Chinese Hospital
06.2019 - 11.2021
Patient Financial Service Supervisor/Clinic Biller
Columbia Memorial Hospital
09.2014 - 05.2017
Hygiene Scheduler/Financial Coordinator
Meridian Dental Clinic
12.2011 - 05.2014
Office Manager
Seattle Kids Dentistry
04.2011 - 07.2011
Treatment Coordinator/Orthodontic Assistant
Smiles by Smita
10.2009 - 12.2011
Treatment Coordinator
Denali Dental Care
10.2007 - 05.2009
Orthodontic Assistant/Treatment Coordinator
Alaska Orthodontics
02.2000 - 10.2007
BBA - Finance, Management and Marketing, minor in Economics
University of Alaska Anchorage
AAS - Small Business Administration
University of Alaska Anchorage
High School Diploma -
Robert Service High School
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