Summary
Overview
Work History
Education
Skills
Timeline
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Tammy West

Jasper,AL

Summary

I HAVE WORKED IN THE PARTS INDUSTRY FOR 10 YEARS. I STARTED OUT DELIVERING PARTS AND WORKED MY WAY UP TO SENIOR SALES AND NOW TO DIESEL PARTS. I ENJOY MEETING NEW PEOPLE AND HAVE LEARNED OFFICE AND CUSTOMER SERVICE THROUGH MY JOB. I HAVE THE PATIENTS AND UNDERSTANDING TO FULLFILL THE DUTYS THAT ARE REQUIRED OF ME TO DO RECEPTIONIST JOB. I HAVE HAD 14 YEARS WITH CUSTOMER SERVICE, 10 YEARS WITH AUTO PARTS AND 4 YEARS WITH DIESEL PARTS EXPERIENCE. I JUST ASK FOR THE CHANCE TO SHOW YOU I CAN DO THIS JOB AND GO BEYOND WHAT YOU EXPECT.

Overview

15
15
years of professional experience

Work History

Parts Specialist

B&C Truck Service
Jasper, AL
10.2020 - Current
  • Tracked parts use and charged items to customer accounts for billing.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Inspected parts for defects, removing damaged parts and replacing with new ones.
  • Issued parts to technicians to complete customers' repairs.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Increased store revenue by cross-selling products and upselling services to customers.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Worked with vendors to place new orders, handle shortage and resolve defective p
  • Organized parts storage and stocked inventory according to established guidelines.
  • Processed and reshelved return orders, checking for discrepancies.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Conducted cash handling, credit card transactions and register closeout at end of business day.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Ordered parts from various distributors to fulfill demands.
  • Maintained clean and neat parts counter and sales floor.
  • Stocked and managed stock of parts.

Senior Retail Sales Associate

Auto Zone, O'reillys, Advance Auto Parts
Jasper, AL
06.2017 - 09.2019
  • Provided strong service to customers, increasing customer loyalty.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Helped customers complete purchases, locate items and join reward programs.
  • Increased sales and customer satisfaction through personalized servicing.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Stocked merchandise, clearly labeling items and arranging according to size or color.
  • Issued receipts and processed refunds, credits or exchanges.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers and helped with product questions, selections and purchases.
  • Worked closely with shift manager to solve problems and handle customer concerns.

OWNER

WRIGHT DETAILING
JASPER, AL
06.2005 - 08.2016
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and developed team members to build human capital.
  • Trained and motivated employees to perform daily business functions.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Managed day-to-day business operations for over 30 customers a day.

Education

GED -

Walker High School
Jasper, AL
1984

CERTIFICE - 2 YRS MARKEETING AND BASIC SALES

WALKER AREA VOCATIONAL CENTER
JASPER AL
03.1983

Skills

  • Goal Setting
  • Supply orders
  • Returns processing
  • Improving customer satisfaction
  • Verbal and written communication
  • Parts ordering and management
  • Inventory coordination
  • Customer relationship development

Timeline

Parts Specialist

B&C Truck Service
10.2020 - Current

Senior Retail Sales Associate

Auto Zone, O'reillys, Advance Auto Parts
06.2017 - 09.2019

OWNER

WRIGHT DETAILING
06.2005 - 08.2016

GED -

Walker High School

CERTIFICE - 2 YRS MARKEETING AND BASIC SALES

WALKER AREA VOCATIONAL CENTER

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Tammy West