Websites
Work History
Summary
Overview
Education
Skills
Volunteer Community Involvement
Additional Information
Timeline
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Tammy West-Gilmore

Leader/Director
Cincinnati,OH

Work History

Director of Corporate and Community Engagement

Cincinnati Youth Collaborative
09.2022 - Current
  • Develop, maintain, and manage external healthy partnerships within the community.
  • Manage department operations and structure, including department program structures.
  • Supervise department leadership team, work closely with organizational leadership to guide operational strategy.
  • Manage and develop department budget including fundraising strategies
  • Designed and integrated and evaluate program processes to increase programs scope and identify program improvement areas.
  • Developed high-performing team by providing mentorship, guidance, and opportunities for professional growth.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Lead analytics function and design analytics strategy to drive organizational insights and improvement of Engagement Department
  • Establish collaboration of cross-department processes to create the best possible experiences for external stakeholders
  • Conducts an evaluation to determine the program’s effectiveness and seeks ways to continuously improve the program objectives
  • Keep the organization informed of current research and information relevant to the program, as well as collaborating with corporate and community partners.

Resource Coordinator/Project Manager

Grad Cincinnati/Cincinnati Public Schools
01.2018 - 09.2022
  • Recruit, develop, coordinate, and maintain strong partnerships with Cincinnati community and business partners to reinforce values/culture and learning opportunities for Cincinnati Public School (CPS) K-12 students
  • Develop, promote, and manage the most efficient use of community resources to create optimal positive impact by enhancing community and individual assets, meeting critical human service needs, and promoting long-term community solutions
  • Create and monitor MOU (Memorandum of Understandings) agreements/contracts between business/corporations, community organizations and Cincinnati Public Schools
  • Increased college and trade school enrollment of inner city CPS high school students by 75% through implementation of yearly college and career fair
  • Formed business partnerships with FC Cincinnati and General Electric that provide job opportunities and an internship program for CPS 10th-12th grade students
  • Restructured tutoring program to measure student’s success partnering with Cincinnati Bell
  • Developed strategic partnership with CPS first African American owned Mental Health agency.
  • Established strong relationships with key stakeholders across various departments, fostering collaboration and smooth cooperation on projects.

Case Manager/Trainer

Hamilton County Job and Family Services
01.2015 - 01.2017
  • Led a six month field training program for new case managers
  • Developed a training plan that focused on leadership, cultural competency, adult learning theory, and case management strategy
  • Investigated alleged abuse, neglect, and/or abandonment of children K-12 to determine if abusive or unsafe conditions exist and take appropriate actions to ensure the safety of children in accordance with state mandated time frames
  • Improved trainees working knowledge of federal, state, and county community social service programs available for child protection and family support
  • Successfully provided training allowing each social worker to effectively manage a caseload of 15+ at the end of six months.

School Base Manager (Part-time)

Greater Cincinnati Behavioral
04.2016 - 01.2018
  • Provided ongoing training on behavioral management, mental health issues, crisis intervention to Cincinnati Public Schools faculty and staff as well as the student’s legal guardians and biological parents
  • Developed training for school faculty and staff on diversity and inclusion to improve cultural competency and foster better relationships between teachers and students; training expanded to several Cincinnati Public Schools.
  • Enhanced operational efficiency by implementing new policies and procedure for school base staff.
  • Resolved problems, improved operations and provided exceptional service.

Agency Executive Director

Anthony Wayne Services Inc.
01.2009 - 01.2014
  • Led all business operations as the first African-American female agency Executive Director. Including human resources, marketing, resident/family/community relations, and risk management
  • Established performance metrics for evaluating staff productivity while maintaining a focus on quality output from all department heads.
  • Responsible for financial stability and development of growth strategies, including grant funding, new programs, new staff, and new sites
  • Identified, recruited, trained, and developed a talented team of employees who could lead critical departments and manage strategic business functions
  • Monitored company operations and ensured employee and business practices complied with regulatory and legal requirements
  • Identified potential risks and opportunities within the organization and its environment to protect business interests
  • Trained management team on State and Federal regulations
  • Served as the agency's spokesperson in the community and with county and state agencies
  • Developed and installed several new monitoring programs used by department managers to maintain the facilities ongoing compliance with government agencies
  • Achieved compliance and funding of $500k from Cuyahoga County after rewriting the outdated Human Resource policies and procedures.
  • Oversaw financial management of the agency, ensuring fiscal responsibility and long-term sustainability. Manged an annual budget of 4.5 million.

Quality Assurance Director

Welcome House
01.2006 - 01.2009
  • Agency wide responsibility for coordination of joint commission accreditation and compliance issues
  • Wrote, reviewed and approved documents to preserve quality assurance.
  • Develop and provide training focused on compliance and other QA related topics
  • Investigated customer complaints and performed corrective actions to resolve quality issues.
  • Liaison with other Agency Directors to ensure the needs of the programs and the needs of central QA were being met in a timely manner
  • Developed new policies and procedures as needed to establish and maintain relationships with Department Leaders, Federal, State, and County Partners.

Summary

Highly talented results oriented, self-directed and resourceful professional with 25+ years of experience in managing and direction: business operations, organizational management, negotiations,and community outreach. Expert in strategic planning, staff development, community relations, program development and quality systems. Adept in improving quality compliance and program implementation. Excellent influencer and relationship builder with growth mindset and strong communications skills.

Overview

25
25
years of professional experience

Education

Master of Science in Organizational Leadership -

Union Institute & University

Human Services/ Mental Health Administration -

Union Institute & University

Bachelor of Science in Special Education -

Central State University

Skills

  • Strategic Planning
  • Organizational Effectiveness
  • Community Outreach
  • Relationship Management
  • Risk Management
  • Project Management
  • Financial Planning
  • Multitasking Abilities
  • Staff training/development

Volunteer Community Involvement

  • Alpha Kappa Alpha Sorority Inc.
  • Seven Hills Neighborhood House Board Member
  • Healthy Visions Board of Directors
  • Former Youth Co-Chair, City of Cincinnati West End Community Innovative Council
  • Cincinnati Public Schools: LSDMC

Additional Information

References Available Upon Request

Timeline

Director of Corporate and Community Engagement

Cincinnati Youth Collaborative
09.2022 - Current

Resource Coordinator/Project Manager

Grad Cincinnati/Cincinnati Public Schools
01.2018 - 09.2022

School Base Manager (Part-time)

Greater Cincinnati Behavioral
04.2016 - 01.2018

Case Manager/Trainer

Hamilton County Job and Family Services
01.2015 - 01.2017

Agency Executive Director

Anthony Wayne Services Inc.
01.2009 - 01.2014

Quality Assurance Director

Welcome House
01.2006 - 01.2009

Master of Science in Organizational Leadership -

Union Institute & University

Human Services/ Mental Health Administration -

Union Institute & University

Bachelor of Science in Special Education -

Central State University

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Tammy West-GilmoreLeader/Director